Resource Planner
5 days ago
**Job Summary**:
**Key Responsibilities**:
- Create, maintain, and adjust schedules for crossing guards at various school zones
- Coordinate with internal teams and external partners to confirm availability and deadlines
- Monitor coverage needs and promptly fill absences, book -off’s or shift changes
- Respond to scheduling conflicts or changes in a timely and professional manner
- Communicate regularly with crossing guards and supervisor to confirm staffing needs and adjust for school holidays, weather events and PA Days.
- Ensure compliance with labor laws, staffing requirements, and organizational policies
- Track and log attendance, shift changes, and incidents using scheduling software or spreadsheets
- Use scheduling software (TrackTik) or tools to manage calendars, bookings, and appointments.
- Assist with onboarding schedules for new hires and coordinate training schedules with supervisors
- Prepare and submit coverage reports and scheduling documentation to management
- Communicate schedule updates and changes clearly to all relevant parties
- Prepare daily, weekly, and monthly scheduling reports as required
- Strong interpersonal skills and demonstrated ability to build relationships with internal & external stakeholders
- Support administrative tasks related to operations as needed
**Desired Skills & Attributes**
- High school diploma or equivalent required; additional administrative or scheduling training preferred
- Prior experience in staff scheduling, logistics coordination, or administrative support (1+ years preferred)
- Proficiency in Microsoft Office (especially Excel and Outlook); experience with scheduling software is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail, time management, and problem-solving abilities
- Ability to work in a fast-paced, reactive environment with multiple moving parts
- Familiarity with the geographic area and local school systems is preferred.
**Why become a part of Synergy family?**
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.
**Perks we offer**:
- We are all about our people and we show it
- Competitive pay and comprehensive employee benefits
- Provide free training such as Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, Report Writing and many more.
- Accommodate to your flexible schedules
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Ability to commute/relocate:
- North York, ON M2J 4R3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally entitled to work in Canada?
- What are your salary expectations?
**Experience**:
- scheduling : 1 year (preferred)
Work Location: In person
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