Client Success Analyst

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Client Success Analyst

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Client Success Analyst

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

We are looking for our next Client Success Manager to work with our clients that utilize Mastercard's Identity Verification and Fraud Solutions. This person will work with some of our largest strategic clients.

Role:

- Own the “day to day” relationship for Mastercard’s identity verification/fraud solutions, with some of the largest Financial Services and Fintech customers in North America
- Partner with the sales and field data science teams, to ensure a clear understanding of your assigned customers’ priorities and point points, to ensure proper solution proposals with the client
- Responsible for the program management and timely delivery of contracted solutions
- Become the knowledge expert on your assigned accounts (what they do, their current priorities, and our key points of contact)
- Support release management processes with your customers, for Mastercard technology updates
- Act as focal point for customer support issues
- May lead complex customer delivery projects to ensure the achievement of project objectives, on-time delivery and revenue goals are met
- Own and resolve complex technical/business operational issues for your customers, and escalate to product teams when appropriate
- On a regular basis, schedule and lead product and business reviews with your assigned accounts (often, along with your Mastercard sales counterpart)
- Execute analytics and quantitative analysis to measure progress and success of initiatives
- Own contract renewals, typically partnering with Mastercard sales counterpart to develop renewal strategy and execution
- Appropriately track your progress with accounts, especially with org-wide initiatives (e.g., new product release communications and customer readiness tracking; industry event meeting confirmations, etc.)

All About You:

- Demonstrated success in working with customers and product teams
- The track record of learning new technologies, and the ability to train someone else on them
- Ideally familiar with API products and the online fraud space
- Also ideally, have closed or renewed, and then managed the implementation of contracts

Base Salary Band: 79,000-126,000 CAD

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on b