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Global Supplier Quality Manager

2 weeks ago

Mississauga, Canada High Liner Foods Full time

**Essential Duties and responsibilities**

**Key Responsibilities **(This list is not intended to be all-inclusive and other duties may be assigned):

- _Designated backup: Supplier Quality Senior Specialist_
- Lead the execution of a risk based raw material supplier partner qualification and monitoring program.
- Assure the completion of food safety and quality risk assessments and audits of raw material suppliers for qualification of new and management of existing suppliers.
- Conduct on-going supplier capability assessments to verify supplier's performance.
- Provide directions to suppliers to drive continuous improvement on quality systems based on findings and observations from audit reports, consumer complaints, non-conformances and market data.
- Assure the effectiveness of the corrective and preventative action process within the framework of HLF Supplier Expectations Manual.
- Track and follow-up on non-conformance issues with respective suppliers for corrective actions, prevention plans and continuous improvement.
- Successfully engage with cross-functional teams such as Product Development and Procurement, towards selection and management of suppliers.
- Improve upon document requirements and continuously review relevancy and compliance of expectations.
- Requests/Reviews supplier's documentation (ex: process flows, specifications). Develops technical expertise to drive continuous improvement with the suppliers for identified gaps in documentation and/or programs.
- Validates specifications for quality and food safety attributes ensuring end to end alignment with finished product and customer specifications.
- Support the implementation and maintenance of an electronic portal solution for the electronic and efficient capturing and management of supplier compliance records.
- Leads and manages the implementation of vendor inspection.
- Complete initial and routine quality and food safety audits of suppliers. Manage the corrective action process.
- Establish and maintain strong relationships and partnerships with supply partners.
- Assures compliance of global supply partners and their products with all local, state and federal regulations in the US and Canada.
- Proactively work & develop processes to prevent recalls, withdraws & loss of customers due to quality concerns resulting from international raw material suppliers.
- Ensures the hiring, training and onboarding of new quality technicians.
- Establishes, updates and maintains inspection procedures and records.
- Manages the execution of the daily inspection and analysis process coordinating team in order to support the priorities of the business.
- Identify and secure any non-conforming raw materials. Manage the hold and disposition process for quarantined material ensuring timely closure and resolution.
- Partners with procurement on non-conforming material, supports and coordinates investigations as required with suppliers.
- Support the inspection and verification of co-manufactured/co-packed product as outlined.
- Leads the implementation and maintenance of good laboratory practices.

**Continue Improvement**
- Monitor and report on supplier KPIs.
- Ensure all consumer and customer complaint incidence are reported to supply partners and are thoroughly investigated and resolved. Ensure the management of a strong supplier corrective action program.
- Provide regular and structured feedback to stakeholders on supplier performance (complaints, non-conformance etc.).

**Leadership**:

- Ability to lead Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner’s quality and food safety standards.
- Coach, develop, and mentor team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods.
- Manages performance expectations including daily accountabilities, annual goals and annual performance reviews.
- Develops new training programs to support the ongoing development of team members.
- Ensures the allocation and retention of department headcount; seamlessly manages vacation times and gaps in coverage.

**Qualifications**

All qualifications must comply with state/provincial human rights legislation.

Qualifications include:

- Bachelor’s Degree (Food Science or technical degree preferred but not required).
- 5-7 years of experience working in a quality/food safety role within food industry.
- HACCP/GFSI/PCQI/FSVP/ Auditing experience.
- Strong interpersonal skills as this position is the face of High Liner Foods to our supplier partners.
- Ability to work independently and in a team environment.
- Ability to manage and resolve conflict in a positive way.
- Good organizational and record keeping skills.
- Strong analytical problem-solving skills, results driven.
- Passionate, self-starter with realistic and practical approach to Food Safety execution; strong commitment to High Liner Quality.
- Strong personal compu