Jr. Technical Specialist

2 weeks ago

Victoria, Canada Impact.com Full time

**Role Title: Jr Technical Specialist / Support Agent** **The Company**: **Why this role is exciting** We are looking for a technical resource to join our growing team In this role, you will be working with customers to ensure their ongoing success and adoption of our platform. We're looking for someone with a tinkerer's mind with a "need" to know how things work. If you have an interest in building websites, playing with APIs or other forms of code, and working with customers this role may just be for you. In this role, you'll be focused on helping marketing and technical teams from some of the biggest and most exciting global brands operate their referral program. You will directly respond daily to questions from our clients, assist with the creation and maintenance of documentation and help manage our internal support processes. All the while growing your knowledge of the technology and capabilities. **What you will be doing**: - Answer how-to questions and resolve technical issues - coach clients to using features within our portal such as our self-serve widget and microsite editors - Work with HTML, JavaScript, GraphQL, and/or REST API - Assist in building and troubleshooting integration solutions for web, mobile, etc - Support our internal resources by managing key client-related processes and documentation. **Does this sound like you?** - Postsecondary education in Computer-based technology, Web-based programming, Information Technology, or equivalent practical experience is highly valued - Experience in a client-facing service role - Friendly, outgoing, and comfortable talking with our client's technical resources - A+ written communication style and ability - A quick learner with strong research, execution, and organizational skills - A problem solver with a high degree of interest in software technology and modern programming - A team player - looking to join a fun, energetic, and quickly growing tech startup. **Extra bonus points for**: - Knowledge and/or experience in GraphQL and REST APIs - Experience in delivering marketing referral and/or loyalty programs - Experience implementing Software-as-a-Service technical marketing platforms **Benefits (Perks)**: - Medical, Dental and Vision insurance - Unlimited responsible PTO - Flexible work hours - Parental Leave - Free Affiliate & Partnerships Industry Fundamentals Certification by PXA. - An employee-led culture team that plans inclusive events - meaning time together and other events to celebrate our many successes - An established company with a cool, high-velocity work ethos, where each person can make a difference We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - #LI-Remote_

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