Fleet Dispatch

**Fleet Dispatcher**

**Location**: 9094 Cavanagh Road (Ashton, Ontario)

**Hours**: Monday to Friday (6:00AM to 4:00PM)

Founded in 1953, Thomas Cavanagh Construction has continued to set the standard for quality construction and materials in Eastern Ontario. With our strategically located pits and quarries, our unmatched fleet of trucks and heavy equipment, our state-of-the-art facilities, and our dedicated employees, Thomas Cavanagh Construction has earned a reputation as one of Ottawa’s most trusted and respected contractors.

**Duties and Responsibilities**:

- Dispatching over 150 trucks daily with hiring out 50-100 trucks daily
- Manage and schedule a high volume of drivers, trucks, and shipments, ensuring that all routes are optimized for time, cost, and efficiency. Prioritize tasks to meet tight deadlines and adjust schedules on the fly as needed.
- Continuously monitor traffic, weather, and operational issues, swiftly addressing delays, detours, or route changes to ensure timely deliveries. Communicate effectively with drivers and clients, resolving any disruptions in real time.
- Handle multiple high-priority dispatch tasks simultaneously, ensuring no delays or missed deadlines. This includes coordinating urgent shipments, managing last-minute changes, and dealing with unexpected challenges while maintaining service quality.
- Build and maintain strong relationships with clients, keeping them informed of shipment statuses and addressing any issues proactively. Provide personalized solutions while handling a high volume of customer requests or inquiries.
- Accurately enter dispatch and shipment information into the system, ensuring that records are updated in real-time. Monitor key performance metrics and prepare reports on dispatch performance, delays, and operational efficiency.

**Requirements**:

- 5 to 10 years of experience in a dispatch role with high-volume dispatching experience
- In-depth knowledge of the Ottawa region and its surroundings, with a strong background in the construction industry.
- Ability to handle multiple high-priority tasks simultaneously, prioritize efficiently, and meet strict deadlines, even in high-pressure situations.
- Must be available for on-call during weekdays and weekends
- Strong verbal and written communication skills to interact effectively with drivers, clients, and team members. Ability to quickly assess and resolve any issues or disruptions during the dispatching process.
- A thorough understanding of the transportation industry, including logistics, route optimization, regulations, and safety standards, with the ability to adapt to industry changes and challenges.
- A high level of attention to detail, ensuring all dispatch information is accurately recorded and updated. Organizational skills to track multiple shipments, routes, and client needs without overlooking key details.

**Cavanagh Employee Benefits**:

- Family oriented work environment
- Internal growth opportunities
- Training and development opportunities
- Benefit, Wellness and Pension Plans
- The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed._

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: In person