Manager of Information Technology

Eldis Group Partnership (EGP) is a proud Maritime-based eCommerce company with offices in the USA and Canada. We help do-it-yourselfers (DIY) fix their home appliances, outdoor power tools, and lawn equipment. EGP operates a family of websites, where we provide consumers with the parts and know-how to fix their household products themselves, offering the internet’s largest collection of step-by-step installation instructions and videos. EGP is committed to helping consumers repair rather than replace their household products.

Here at EGP, we empower do-it-yourselfers to do simple repairs to save time and money. We aim to make the process hassle-free and fun, by providing help every step of the way in the form of repair tips, articles, and videos.

**The Job at a Glance**

The IT Services team maintains their server infrastructure, recommends improvements, procures equipment, and manages the day-to-day IT needs of their remote workforce and the servers in the Dartmouth office and Halifax co-location facility. They run some cloud systems in AWS and Azure, and the Manager will lead the expansion of the capabilities of the team in managing cloud infrastructure. The Manager will also work with peers from other divisions and with consultants to improve systems and manage cybersecurity.

**Requirements**:

- Manage and support technical resources that support end-user community.
- Recruit, train, and develop a skilled IT team.
- Foster a collaborative and innovative team culture.
- Provide mentorship and guidance to team members.
- Design, install, and manage Windows and Linux servers in our data center and office (located in HRM).
- Build the team to support future growth.
- Escalate severity one incidents to management and company when appropriate.
- Document incident management KPI and metrics.
- Validate new software and ensure it aligns with PT operational procedures.
- Create SOP documentation, system diagrams, and perform knowledge transfer to team members.
- Participate in monthly system maintenance and manage maintenance schedules.
- Assist in troubleshooting network issues including wireless.
- To be on call to support the facility as needed.
- Architect, implement, and manage systems to ensure high availability for our ecommerce websites.
- Monitor all servers and network gear and manage the development and installation of monitoring systems.
- Support the Application Development team.
- Develop and administer security policies and procedures in collaboration with cybersecurity experts.
- Review and prioritize security vulnerabilities and resolving CVEs related to Windows, O365, Azure, Storage and Server.
- Engage with 3rd party vendors on product support issues to improve processes/notifications and escalation procedures.
- Manage all office technology in the Dartmouth office.
- Evaluate, procure, and install desktop systems in our Dartmouth office.

**Qualifications**:

- You have a bachelor’s degree in Information Systems, Computer Science, a related field, or equivalent work experience.
- You have 5 - 10 years’ technical experience, supporting a large-scale enterprise environment and experience with IT Operations
- You have the ability to diagnose and resolve complex problems utilizing systematic and methodical problem-solving skills with the ability to recognize when additional assistance is needed and/or advisable.
- You have the ability to interface with all functions and at all levels within the organization and with external customers.
- You have excellent communication skills, both oral and written, with strong analytical and problem-solving skills.
- You believe in our core values at EGP (Safety, Integrity, Passion, Courage, and Innovation)
- You know MS Office - heck, you consider yourself a master
- You have the ability to work on many projects simultaneously and be flexible with changing priorities.
- You have a good understanding of Microsoft Active directory and Cisco networking.
- You pay close attention to detail. as far as you’re concerned, anything worth doing should be done right.
- Ability to work on large projects while maintaining day-to-day responsibilities.

**Would be considered an asset**:

- Windows Server 2012-current
- Linux (CentOS, Ubuntu, Red Hat Enterprise)
- VMWare
- Nginx
- Hardware firewalls (Barracuda, Palo Alto)
- AWS
- Azure
- SQL Server
- MySQL
- Office 365
- Tanium Endpoint Management

**Perks**
- Team member appreciation events and recognition programs
- Casual dress code
- All the traditional benefits like dental insurance, health insurance, life insurance, long-term disability, and Virtual Health Care - we care about your wellbeing

**Equity Hiring**:
Eldis Group Partnership offers an incredible work environment, along with career advancement opportunities.  At EGP, we're dedicated to fostering a diverse, inclusive, and equitable workplace. We believe in the power of a team that represents a variety of backgrounds, perspectives, and skills. As w