Supervisor, Customer Experience

2 days ago

Laval, Canada Sunwing Vacations Group Full time

**About Us**: **The Opportunity**: **What You’ll Do**: - Support and provide direction for team management approach of Supervisory functions for your team; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly. - Day to day support and management of a positive, service & sales-oriented environment - Responsible for maintaining records related to (individual) assigned team's performance. - Resolve escalated employee, client, partner, and customer issues as required, on a timely basis. - Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures. - Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol. - Set a lead by example approach, attitude, and demeanour always. ** What You’ll Need**: - One (1) year of experience as a supervisor or Team Lead in a Call Centre - Excellent communication skills, both verbal and written - Excellent customer service and leadership skills - Capable to work in fast-paced and rapidly changing environment. - knowledge of TTS and basic Microsoft Office skills - Curious and passionate for continuous learning **What We Offer**: - Remote work - Great travel perks - Goodlife Corporate Discount - Growth opportunities - Free Parking - Open concept, collaborative workspace - Fresh Café - Opportunity to give back through our social responsibility initiatives Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

  • Customer Experience Manager

    2 weeks ago

    Laval, Canada Michaels of Canada, ULC. Full time

    Store - MON-LAVAL/EAST, QC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Advisor

    1 week ago

    Laval, Canada 440 Ford Lincoln Full time

    440 Ford Lincoln Laval, a dealership recognized for its excellence in customer service, is looking for a Customer Experience Advisor. You will be responsible for managing a high volume of incoming and outgoing calls while ensuring thorough and personalized follow-ups, playing a crucial role in our client’s satisfaction. **Your Role**: You will manage...

  • Customer Experience Specialist

    1 week ago

    Laval, Canada Linen Chest Full time

    **Company Description** Join Our Team as a Customer Experience Specialist!** Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team! As a **Customer Experience...

  • Customer Experience Associate

    5 hours ago

    Laval, Quebec, Canada TD Securities Full time

    Work Location:Laval, Quebec, Canada*Hours:*15*Line Of Business:*Personal & Commercial Banking*Pay Details:*22,50$/$ ,33$/$28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Customer Experience Representative

    1 week ago

    Laval, Canada GA International Full time

    As an industry leader for the past twenty years, GA International offers complete laboratory labeling and identification solutions to the bio-medical, bio-pharmaceutical, academic, government and commercial sectors. We are headquartered in Laval, QC with operations in the US, Netherlands, and UK. We are currently looking for a **Customer Experience...

  • Warehouse Supervisor

    2 weeks ago

    Laval, Canada ACTEGA North America Full time

    ACTEGA North America, Inc. is a member of ALTANA and a leading manufacturer of Specialty Coatings & Chemicals for the Printing and Packaging industries, as well as one of the largest suppliers of inks and coatings in North America, operating out of US, Canada, and Mexico. As one of the four divisions of ALTANA which develops and produces high-quality...

  • Operations Supervisor

    2 days ago

    Laval, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting for an Operations Supervisor join our business in Montreal**, QC.** Under mínimal supervision, the Operations Supervisor is responsible for technical service and projects. This role oversees the supervision of service and project colleagues, communication with customers to ensure customer satisfaction and ongoing...

  • Store Department Leader – Drive Growth

    57 minutes ago

    Laval (administrative region), Canada RONA Full time

    A leading retail company in Laval is seeking a supervisor to manage store operations and enhance customer satisfaction. Key responsibilities include supervising work, handling merchandising, managing promotions, and recruiting staff. The ideal candidate has at least 5 years of experience in personnel management and strong leadership skills. Join a dynamic...

  • Branch Supervisor

    1 week ago

    Laval, Canada Strongco Full time

    **Province**: Quebec **Branch**: Laval **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Branch Supervisor is responsible for the overall viability and growth of the branch as well as house-keeping of facility. He or she will be responsible for Safety Programs and conducting monthly safety inspections, as well as for submitting...

  • Cashier Supervisor

    2 weeks ago

    Laval, Canada IGA Full time

    **Cashier supervisor**: Part-Time Number of hours per week : between 24 and 24 Shift : Evening Availability : Anytime **Become a cashier supervisor!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who knows the refund policy of the products? Then this job should interest...