Supervisor, Customer Experience
15 hours ago
**About Us**: **The Opportunity**: **What You’ll Do**: - Support and provide direction for team management approach of Supervisory functions for your team; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly. - Day to day support and management of a positive, service & sales-oriented environment - Responsible for maintaining records related to (individual) assigned team's performance. - Resolve escalated employee, client, partner, and customer issues as required, on a timely basis. - Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures. - Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol. - Set a lead by example approach, attitude, and demeanour always. ** What You’ll Need**: - One (1) year of experience as a supervisor or Team Lead in a Call Centre - Excellent communication skills, both verbal and written - Excellent customer service and leadership skills - Capable to work in fast-paced and rapidly changing environment. - knowledge of TTS and basic Microsoft Office skills - Curious and passionate for continuous learning **What We Offer**: - Remote work - Great travel perks - Goodlife Corporate Discount - Growth opportunities - Free Parking - Open concept, collaborative workspace - Fresh Café - Opportunity to give back through our social responsibility initiatives Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
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Customer Experience Manager
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Customer Experience Advisor
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Customer Experience Specialist
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Customer Experience Manager
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Customer Experience Representative
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Customer Experience Specialist
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Laval, Canada Protective Industrial Products Full time**PIP Canada**, part of a global organization with its Canadian head office located in Laval, QC is a leading provider of hand protection and personal protective equipment (PPE) to Industrial and Construction markets. PIP® stands for Protective Industrial Products meaning we are committed to helping protect essential workers every day. Today, as a $1...
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Customer Experience Representative
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Laval, Canada GA International Full timeAs an industry leader for the past twenty years, GA International offers complete laboratory labeling and identification solutions to the bio-medical, bio-pharmaceutical, academic, government and commercial sectors. We are headquartered in Laval, QC with operations in the US, Netherlands, and UK. We are currently looking for a **Customer Experience...
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Operations Supervisor
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Collection Supervisor
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