Post Office Manager

**Lieu**:
665 Stonehaven Avenue, Newmarket, Ontario, L3X 2G2

Joignez-vous à un magasin qui appartient à des intérêts locaux et est exploité par eux afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

**Pourquoi ce role est-il important?**

**SUMMARY**:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

**DUTIES & RESPONSIBILITIES**:
**Human Resources**
- Ensures Post Office staff demonstrate superior customer service behavior
- Interviews and hires postal clerks
- Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
- Trains employees and provides on-going coaching and feedback regarding postal sales
- Completes and conducts performance reviews for postal outlet staff
- Recommends performance pay increases to the FSM and Associate
- Demonstrates CORE Values and Blue Culture

**Customer Service/Selling**
- Ensures sales maximized through developing effective sales techniques
- Answers customer inquiries regarding products, return policies, etc.
- Resolves customer complaints according to established guidelines
- Keep up to date on postal regulations, price increases and new services
- Promotes and encourages use of the SERVE model
- Ensures customer authorization has been received before initiating service
- Instructs clients about postal services
- Maintains positive relationships with customers
- Ensures the confidentiality of customer information

**Operations**
- Completes all paperwork connected with post office sales
- Works with Front Store Manager to maintain balanced postal inventory and work within budget
- Responsible for regular maintenance and cleanliness of postal equipment and area
- Have a working knowledge of mint and coin products
- Have knowledge of all fees related to customs and Collect on Delivery (COD’s)

**Financial**
- Assists in achieving financial objectives for retail postal outlet
- Maintains control of postal product inventory, purchasing stock, and managing cash

**Marketing and Merchandising**
- Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
- Ensure signage in the department reflects current programs, policies, and procedures
- Co-ordinates and implements Canada Post promotions

**General**
- Complies with all store policies and procedures
- Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
- Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
- Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
- Perform other duties, including Front Store and Cash duties as required

**QUALIFICATIONS**
**Planning, Judgement and Decision Making**
- Works independently and manages priorities in a timely manner
- Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions

**Experience**
- Problem solving skills
- Bondable
- Customer service skills
- Effective verbal and written communication skills
- Commitment to Customer Service
- Ability to utilize postal equipment

**WORKING CONDITIONS**
- Ability to work flexible shifts which may include nights and weekends

**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb ladder
- The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.J2WRTL
J2WFSM

**Pourquoi travailler dans une pharmacie Shoppers Drug Mart?**

Il y a un pharmacien-propriétaire affilié dans chaque pharmacie. Vous travaillerez donc avec un propriétaire d’entreprise locale tout en bénéficiant du soutien d’une marque nationale. Vous bénéficierez du Programme d’achat des employés, d’horaires souples et variés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre travail et trouvez d’autres façons de vous occuper de vos patients, de vos collègues, des clients et des membres de la collectivité.

En outre, nous croyons que la conformité aux lo