Food and Beverage Supervisor

2 days ago

Toronto, Canada Toronto Cricket Skating and Curling Club Full time

**About the Toronto Cricket Skating & Curling Club**: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of about 4500 members, with a strong presence in the local social and sporting community.

Reporting to the Food and Beverage Manager, the Food and Beverage Supervisor will assist in daily operations and supervision of Front of House staff in the following areas: Sports Grill / Bar, upper / Lower Patio, Skating/Curling and Squash Lounges, all meeting rooms and event spaces across the Club.

**An Overview of Key Duties and Responsibilities**
- Assists with the operations for all Food and Beverage areas including Family Bistro, Sports Grill, Sports Bar, Skating Lounge, Curling Lounge, Squash Lounge and Banquet Operations.
- Assists with scheduling and keeping staffing levels reflective of business needs
- Provides a training path for new staff, and ensures new staff are properly trained on service standards, computer systems and menu offerings, before serving any members
- Communicates with other departments regarding event changes, member concerns and emergency situations
- Works alongside staff on all preparatory work prior to opening and closing of eating areas
- Manages a high level of cleanliness standards and ensures staff are following same procedures
- Delegates duties to all staff to serve members in all dining areas
- Acts as a liaison between members, service staff and kitchen as needed
- Ensures staff are providing members and guests exceptional member service by providing one-on-one coaching when needed
- Provides support by filling in when a server is not available and provides service to tables
- Reports any workplace incidents, hazards and dangers

**Highlight of Job Requirements**
- 1 year of relevant supervisory experience required in a private club, hotel, full-service restaurant or other hospitality-related industry.
- At least two (2) years serving experience in full service restaurant
- Smart Serve Certification (required)
- Food Handler Certification (nice to have, but not required)
- A proven track record in the provision of customer service and the ability to meet performance standards during very busy peak periods while maintaining professionalism during stressful situations
- Excellent verbal and written communication skills
- Energetic and outgoing, with a positive attitude, driven to provide outstanding member service
- Flexibility to work evenings and/or weekends depending on changing business levels

**Job Types**: Full-time, Permanent

**Salary**: $24.00 per hour

**Benefits**:

- Commuter benefits
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location

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