Food and Beverage Supervisor

2 weeks ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
The Food and Beverage Supervisor is responsible for the delivery of 4 diamond service in Banquets. This individual is to ensure proper training and supervision of all associates in banquets to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Qualifications / qualifications:

- Minimum 1 year experience in running banquet events for 100-300 people (receptions/weddings/dinners/conferences)
- Developed proficiency with forecasting, cost controls and scheduling through related experience
- Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
- Must have the ability to multi-task and manage deadlines
- Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
- Must be service and detail oriented; possessing a friendly, approachable demeanor, and exceptional problem-solving skills
- Computer proficiency; to include Microsoft Office and Windows. Micros POS experience preferred. Experience managing payroll an asset
- Bachelor degree or College diploma in Hotel Management preferred
- Must have SMART SERVE Certification
- Must be able to work a flexible schedule including nights, weekends and holidays
- The ability to stand and/or walk for long periods of time and lift/push/pull up to 40 lbs

Responsibilities / responsabilités:

- Maintain food & beverage standards and consistent guest experience as documented by Medallia
- Execute all Omni Hotels facility standards and guidelines
- Ensure a smooth, efficient, and economic operation in food and beverage
- Identify and purchase supplies, and record all data pertaining to Banquet events
- Maintain a highly motivated and well-trained staff that continually strives for excellence in service
- Close coordination and communication with other internal departments
- Monitor all guest requests to ensure they are met within the prescribed time limits
- Inspect and tour all banquets areas several times daily, ensuring that they are clean, inviting, and project a 4-Diamond/4-Star quality
- Actively engaged with our guests and all hotel associates
- Encourage staff to create unique, personalized memorable experiences at every opportunity
- Other duties as assigned by Assistant Food and Beverage Director

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