Recovery Care Worker

**RECOVERY CARE WORKER** **Health Services** The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide emergency shelter, health services and housing programs to people who need support. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care. Position Summary Reporting to the Health Services Leadership, the Recovery Care Worker works in the Withdrawal Management and Recovery Transition programs to support clients on various stages of their recovery. The Withdrawal Management program provides medical and social supports to clients experiencing acute withdrawal symptoms. The Recovery Transition program provides temporary housing and supports to individuals who are no longer in an acute withdrawal phase and are working towards stabilization and other recovery-oriented goals. Time Commitment The Day Crew works 48 hours per rotation with 4 days on and 4 days off. Hours of work are from 7:00 am to 7:00 pm. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management. Job Duties - Assist with client intakes and discharges as needed - Support clients with reaching goals in their care plans - Support with de-escalation and crisis intervention - Support with client transports to appointments or discharge destinations - Maintain an active presence on the floors, monitor common area spaces and support with wellness checks - Provide support with daily tasks like light cleaning, laundry and meal service as needed - Make referrals and connections to internal and external resources based on client care plans - Complete documentation in a professional and timely manner including maintaining relevant logs and entries in the DI database - Participate in team meetings, multidisciplinary rounds, case conferences and ongoing professional development - Perform bag checks upon client entry/re-entry - Provide support to group activities and sessions Required Competencies - Completion of a diploma or degree in any of the following: Human Services, Community Support, Social Service Work, Psychology, Addiction Studies, or a Health-Related discipline - Previous work or volunteer experience in a similar field is an asset - A clean, valid class 5 driver's license (must be at least 25 years of age) and a willingness to transport clients with agency vehicles - Experience working in distress and/or high-stress situations, which may include emergency response - Resourcefulness and knowledge of community resources and social support systems - Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time - Well-developed interpersonal, conflict resolution and negotiating skills - Excellent communications skills, both verbal and written - Proficient in Office365 and Microsoft Office Suite 2016 - Eager to learn new systems and adopt improved best practices - Must demonstrate initiative and work autonomously - Must be acceptable of industry risks, including coming into contact with bodily fluids Working Conditions Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur. Why the DI? The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of vulnerable and marginalized individuals. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment. Our Culture Our values form the cornerstone of our culture: RESPECT: Our actions honour the rights, differences, and dignity of others COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities KINDNESS: We accept each person’s uniqueness with compassion and empathy WELLNESS: We promote, provide and support holistic wellbeing ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments. Our Compensation Some of the great benefits the DI has are agency paid: - Vacation days - Sick days - Wellness days - Medical & Dental coverage - Homewood EFAP - Long-Term Disability* - Life Insurance and Accidental Death & Dismem