Automotive Paint Technical Advisor

A proud Quebec company, AB Warehouse is first and foremost a family affair. Founded by André Bertrand in 1979, the company has become a major player in the auto body products market in Canada. Taken over by his son, Patrick, President, the company has grown impressively over the past few years, focusing on personalized service, product diversity and attentiveness to customer needs. With its head office in Terrebonne and 21 AB Express stores across Canada, Entrepôt AB is the industry benchmark for the supply of body shop materials in Quebec.

**Why join our team?**
- At AB, family, team spirit and commitment to our employees are at the heart of our corporate culture.
- A warm work atmosphere, with numerous team activities (BBQ, sporting events, Christmas Potluck, etc.).
- Recent offices and a modern work environment (on-site gym, full kitchen, break room with pool table, large outdoor terrace).
- Attractive salary and commissions.
- Monthly bonus linked to company growth.
- Company car.
- Group insurance, telemedicine, group RRSP and DPSP.
- Employee assistance program.
- 4 weeks of vacation per year.
- New, bright, user-friendly offices.
- Dynamic and cohesive team.
- Strong social commitment.
- Job stability and advancement.

As an Automotive Paint Technical Advisor, you will be an essential link between our customers, our partner stores and our team of sales representatives. You will play a key role in the training, technical support and installation of our products to ensure everyone's satisfaction and success.

**Your main responsibilities**:

- Provide technical training to stores on the use of automotive paint products and related equipment.
- Prepare and plan technical product demonstrations in collaboration with sales representatives.
- Organize and plan paint system installations at customer sites, while ensuring quality after-sales service.
- Work closely with manufacturers to ensure alignment of products and solutions with customer needs.
- Provide technical support for physical paint systems, such as scales, computers and printers, in the event of problems (as required).
- Guarantee the quality of customer installations and training, ensuring full compliance with industry standards and that installations are carried out in the best possible conditions.
- Ensure the involvement of stores during installations, providing guidance and ongoing support to ensure smooth processes.
- Redirect calls concerning technical problems, equipment or color adjustments to the appropriate manufacturing technicians.
- Develop stores' paint product skills, training them to sell the right products to customers, based on specific needs.
- When signing contracts or requesting systems, visit the customer's premises to assess the equipment required for installation, to ensure that CRM information is accurate and complete.
- Participate in regular events and training courses to keep up to date with industry developments, so as to always provide customers with state-of-the-art technical service.
- Manage manufacturer training and ensure that team skills are kept up to date with product and technology developments.
- Train stores in the proper management and updating of online customer accounts, including adjusting prices, access and creating or updating information.

**Our next colleague**:

- Possesses excellent knowledge of the automotive paint industry and a thorough understanding of products, materials and market trends.
- Has a minimum of 5 to 10 years of experience as an automotive painter/bodybuilder.
- Proficient in technological tools, including Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
- Excels in personalized customer service and customer experience.
- Builds and maintains strong business relationships while developing new opportunities.
- Proactively achieves performance and quality objectives.
- Demonstrates ability to influence and mobilize people while ensuring effective collaboration with internal and external teams.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Excellent organizational skills and ability to effectively manage priorities and workloads.
- Able to perform under pressure while maintaining a high level of rigor and autonomy.
- Communicates clearly, is an excellent communicator, and is an active listener.
- Is a dedicated team player, ready to work in synergy with various stakeholders.
- Able to travel throughout Quebec.
- Has the ability to create and deliver compelling presentations, particularly for technical or complex products.
- Actively participates in training initiatives and events to keep abreast of industry developments.
- Is action
- and results-oriented.
- Holds a DEP in bodywork or other certificate (Asset).
- Has relevant experience in a technical or similar role (Asset).
- Experience as a trainer (Asset).
- Knowledge of Baslac, Transtar, Sherwin and BASF products (Asset).