Program Manager

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Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Responsibilities**:
The Program Manager is responsible for developing a well-structured plan of action to support the programs from start to finish while coordinating various interrelated tasks.
- Lead the day-to-day management of the program, including creating a successful program environment, implementing best practices (governance, charters, and other establishing documents, etc.), and supporting the strong partnerships necessary to maintain them over time.
- Ensure that the program’s state is running smoothly by connecting with teams to identify any risk mitigation or improvement opportunities.
- Responsible for managing budgets, resources, and prioritization across the program.
- Build strong working relationships with both internal and external stakeholders.
- Lead design sessions and cross-team collaboration.
- Be aware of impacts on the progress or outcome of the program and related projects, and take corrective actions to reduce or manage risks in the program.
- Collaborate with key stakeholders to ensure client expectations and project timelines are met.
- Refine and optimize the program management model to reduce risk impact, such as establishing communication channels and reporting methods, identifying goals, and establishing priorities across the entire program.
- Support decision-making through cadence meetings with decision-makers, compiling background information on needed decisions, or comparative analysis of multiple options.
- Facilitate knowledge transfer of systems and process ownership to operations and other impacted teams.
- Collect, record, and analyze project data and develop insightful reports for top management.

**Requirements**:

- 5+ years leading teams in transformation, technical integration, and implementation of project management functions.
- Track record of overseeing large transformation programs and delivering quality projects on time.
- Excellent in building strong working relationships with both internal and external stakeholders.
- Extensive leadership experience working with large teams.
- Exceptional communication and presentation skills - experience engaging with executives.
- Customer-facing experience with large enterprise clients.
- Ability to understand complex solutions and explain them in a simple and precise way to both a technical and business user is a must.
- Experience leading growing teams through a hands-on and collaborative approach to management.
- A strong understanding of integrations, business processes, or technology designs.
- Experienced in Transportation, Supply Chain and Logistics.
- Experienced in Lean and/ or Six Sigma is a bonus.
- Proven facilitation, negotiation, and influential skills.
- Flexible and self-driven in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Software expert (TMS, MS office, Smartsheet, Lucidchart - visio, etc.).
- Ability to travel.

Work Environment
- Fast-paced office and warehouse environment.
- Some travel required, local and cross-border.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.