Product Owner

**Position Overview**: The accesso Paradox all-in-one solution was specifically designed by ski people for ski resorts. With its innovative and open technology, the solution facilitates and unifies the management of your mountain operations. _accesso_ Paradox enables our customers to provide an enhanced customer experience and accessible centralized data so they can focus on what matters most, the skier **Location**: Quebec, Canada. This role can be performed in a hybrid version of in-office (Quebec City) and remote. **Reports to**: Sr. Product Manager **Travel** **✈️** Requirement**: Up to 15% (once per quarter) **What you'll be working on**: - Conducting continuous discovery and user interviews - Managing the Product Backlog (prioritization, monitoring, improvement) following Scrum methods and respecting the roadmap, identified in collaboration with the stakeholders - Managing maintenance to the best of your ability while guaranteeing a good level of customer satisfaction - Ensuring the communication of progress to stakeholders and key indicators, especially to the customer - Developing functional documentation - Taking ownership of the product evolution vision in the short, medium and long term and maintaining the appropriate flow to align with this vision - Developing and presenting User Stories to the development team and supporting them throughout the development process - Collaborating with the various stakeholders in the realization of technology solutions - Supporting the Customer Success team in evaluating solutions, in collaboration with the development team **What you bring to the role**: - Knowledge of French and English spoken and written - Minimum of 5 years of professional experience in IT with at least 3 years as a Product Owner, Business Analyst or Project Manager in development projects - A very good understanding of the business needs and operations of a SaaS software development company B2B or B2B2C - Ability to understand the reality and needs of ski areas and ski/snowboard enthusiasts - Ability to mobilize, guide and influence the various project stakeholders to align with accesso Paradox' vision and stimulate collaboration - Knowledge of and respect for UX and UI principles when performing tasks - Excellent command of the Agile / Scrum methodology - Knowledge of web development methods - Experience with Agile project management tools such as Jira - PSPO (Professional Scrum Product Owner) certification an asset **The team** Accesso Paradox is first and foremost a High-Performance team that desires to bring amends to the world of ski resort operations and thus enhance the experience of skiers and snowboarders. It is also... - A place where you can have fun due to its young, dynamic, relaxed and flexible environment. - A close-knit and fulfilled team of 30 employees who are passionate about technology and skiing, where people stay. - A strong corporate culture based on commitment, rigour, loyalty and passion for mountain sports and the outdoors. - A close relationship between the team members and a warm atmosphere - Family hub. **Our perks and benefits** - Competitive compensation package - 4 weeks of paid time off upon hire and higher accrual after 3 years of tenure - Pension plan with employer contribution up to 4% - Group benefits with employer contribution of 50% - Great opportunity for career development - Ski passes & mountain bikes rental - Satellite office in Mont Saint Anne **LIFE at **_accesso:_**: At **_accesso_**, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits). **_accesso_**. **ABOUT **_accesso_**: Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, **accesso®** employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.