Manager, Primary Health Care

Job Title:
**Manager, Primary Health Care**

Employment terms:
Regular full time (Permanent), 35hrs /week (with the expectation of working some evenings and/or weekends)

Salary range:
$85,427 - $97,293 per year, along with extended health benefits & HOOPP pension plan

Expected start date:
As soon as possible

Number of positions:
1

Reporting to:
Director, Community Health or delegate

Locations:
This position works jointly from 2 office locations: Flemingdon Health Centre (10 Gateway Blvd.) & Fairview Community Health (5 Fairview Drive)

Application deadline:
Open until filled

Application Process:
Please include a cover letter and resume in a single file.

**Background**:Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement.

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

Position Summary:
Manager, Primary Health Care is reporting to the Director, Community Health and is an integral part of the leadership team. This position provides operational and strategic management and support to the primary care team, which includes managing budgets, work plans and quality improvement initiatives in order to ensure high quality interdisciplinary primary health care, leading to optimal individual and community health outcomes.

Responsibilities include:

- Supervise and manage the performance of a strong interdisciplinary team ensuring high standards of care are maintained. Primary Care Team may include physicians, nurse practitioners, registered nurses, administrative staff, students and volunteers
- Support the development, implementation and monitoring of FHC’s strategic goals and operational plans
- Manage the effective and responsible use of financial resources available for clinical services
- Organize and facilitate groups and meetings, creating an environment and atmosphere for effective and thoughtful discussion of issues
- Ensure primary care team has the operational support, resources and tools required to work effectively and efficiently
- Seek insight into client-centered care needs and work with the primary care team to develop solutions/service delivery that provide exceptional care

Human Resources
- Recruit and onboard new interdisciplinary team members as needed
- Assist in the developments and/or acquisition of appropriate resources and provide training and orientations as needed
- Approve leaves and sign off on time sheets for interdisciplinary team members while ensuring proper staffing levels, even during staff absences
- Manage performance in accordance with the collective agreement including discipline

Data & Quality Improvement
- Ensure teams meet accountability measures and associated quality indicators and goals through QIP and MSAAs.
- Collaborate with FHC’s management team to monitor/communicate funder set service targets, provide analysis of data and lead quality improvement initiatives as necessary
- Work with the Decision Support Specialist (DSS) on data requests and other relevant issues from the team to ensure efficient use of EMR
- Lead team discussions to improve, update and modify administrative guidelines and procedures through a QI lens

Other
- Manage the coordination of service delivery and interdisciplinary care within context of the Community Health Centre Model of Health and Well‐being
- Ensure accessibility for non-insured individuals and FHC’s priority populations, and advocate on behalf of these groups towards inclusive and equitable treatment and services
- Initiate and/or participate in community-based research; analyze data, from these and other research, to identify trends related to population health.
- Act as a resource for the development of health communication internally and externally
- Facilitate the development and maintenance of strong collaborative working relationships with the community we serve as well as existing and potential partner agencies/service providers
- Participate on project and planning committees at FHC as required
- Other duties as assigned by Director, Community Health

Qualifications, Skills and Proficiencies:

- Two to four years of strong management experience within Community-based health organizati