Clerk Iii

**Requisition ID**:37934

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**
The incumbent in this position provides professional customer service and performs moderately complex clerical and basic accounting tasks that ensure the timely, accurate and efficient billing and processing of the City's main revenue streams including property taxes, utilities, bylaws as well as licences, permits, rentals and trade receivables.

**Specific Duties/Responsibilities**
The RS Clerk III can perform a variety of moderately complex clerical and basic accounting tasks in the following processes:

- Utilities - Billing and account adjustments for variety of utilities: flat rate and metered water and sewer, cart fees and other charges for solid waste, user fees for neighbourhood energy. Processing meter information from Engineering branches, maintaining billing data including inventory etc.
- Bylaws - account adjustments, adjudication support and documentation, generating reminder notices, preparing collection files.
- Vacancy Tax - billing and account adjustments, compiling information and reports for property status declarations, audit and review file support.
- Handles customer inquiries, issues and complaints (in person, by phone or in writing) and escalations.
- Provides information on account balances, transactions, payment methods and options. Provides information on relevant legislation, bylaws, programs (ie. Home Owner Grant, Property tax deferment, Vacancy tax). Investigates payment and correspondence issues and escalates complex issues to supervisor.
- Processes refund and adjustment requests and compiles supporting documentation.
- Compiles, researches and performs simple analysis of account transactions.
- Posts, maintains, reconciles and balances complex activity control records and indices which are fundamental to the departmental functions.
- Prepares supporting documentation and processes account adjustments in various systems including Tempest, Amanda, Posse and Quickweb.
- Prepares and maintains a large volume of records and files, both manual and electronic; reviews, analyzes and prepares statistical reports from data requiring an understanding of problems and terminology involved; devises forms, sets up moderately complex statistical tables and assists in the preparation of routine reports. Assists with recording, compiling of department operational metrics and statistics.
- Provides support to CSRs for escalated customer issues.
- Performs any of RS Customer Service Representative duties and other duties/ responsibilities as assigned

**Minimum Position Requirements**
Education and Experience:

- Completion of Grade 12, preferably supplemented by post-secondary accounting/business courses.
- Considerable experience as an Office Support Clerk III.

Knowledge, Skills and Abilities:

- Strong mathematical problem solving skills.
- Good experience working with financial systems.
- Good working knowledge of office procedures, practices and equipment.
- Strong communication skills both oral and written. Good business writing skills.
- Excellent interpersonal skills to deal effectively with external and internal customers. Able to listen effectively and empathize with customers coupled with strong problem solving skills. Considerable experience with customer service.
- Able to understand financial information and interpret the same to customers.
- Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm.
- Good attention to detail coupled with analytical ability.
- Ability to handle a varied workload in a busy environment with frequent interruptions. Effective planning and organization skills to address multiple priorities and meet deadlines.
- Demonstrated initiative and skills working in a team environment and ability to quickly adapt to change.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continu