Operations Supervisor

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Reporting to the Operations Manager, the Reverse Logistics Supervisor plays an integral role in researching and/or coordinating the daily logistics activities for both clients requested, and carrier notified returns, transfers and OS&D’s. The incumbent would be required to complete client’s requests with required data from Return Processes, identify and forward to appropriate carriers for tender, monitor freight movement for same within the network, input all details into the software, transfer data to pre-completed receiving reports, investigate, trace and obtain necessary documents from carriers websites, communicate and provide necessary documentation to the Client, Metro Claims and Operations ensuring all required processes, communication and timelines are adhered to.

MAJOR DUTIES AND RESPONSIBILITIES
- Overseeing the receiving and stocking of all returned products, managing lost claims, and supervising daily operations at warehouse
- Receive, identify and investigate the cause of damaged items and respond to all Client and Carrier requests
- Managing return-to-vendor procedures for identified vendors and regions
- Design and organize shift schedules and procedures for staff to meet their KPIs
- Ensuring quality of work performed by staff in shipping, receiving, storing and maintaining inventories
- Prepare progress reports and relevant documentation and coordinate with other departments to ensure target schedules are met
- Assist where necessary in implementing and training personnel on guidelines, policies, and procedures.
- Follow the Occupational Health and Safety Act and Metro’s policies including Safety, Violence and Harassment laws
- Willing to stay beyond regularly scheduled hours to finish prioritized departmental objectives

EDUCATION
- Undergraduate Degree or Diploma in Logistics/Operations and Supply Chain Management

EXPERIENCE
- A minimum of 5 to 7 years in a Reverse Logistics
- Previous experience in managing a team in a supervisor or manager role

CORE COMPETENCIES
- Capable of working independently and as part of a team
- Approachable, positive interpersonal style
- Excellent written and verbal skills in English
- Fluent in both French and English is an asset
- Intermediate to advance knowledge of Microsoft Office
- Service orientated with strong customer service skills and commitment to quality of work
- Good mathematical skills
- Organized and shows strong attention to detail
- Problem solving skills with the ability to seek alternative solutions
- Adapt to changes quickly, as well as, working effectively in a fast-paced environment.
- Effective time Management skills

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.