Spa Sales Associate

2 weeks ago

Toronto, Canada Hand & Stone - Toronto Full time

**SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE **at Hand & Stone Massage and Facial

Spa. If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone

Massage and Facial Spa on 578 College Street, Toronto, ON M6G 1G3.

The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our

clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.

Spa Sales Associates will greet, check in/check out and confirm scheduled services for clients and are

expected to be knowledgeable about all spa treatments and services.

**What you can look forward to, Benefits & Perks**:
Competitive pay structure that may include commission and incentives

Group insurance benefits

**Flexible Schedule** to fit your life

Professional clean work environment

Engaging, friendly and supportive team

Uniforms provided

**Responsibilities**:
Welcome and acknowledge each and every client with a smile, eye contact and a

friendly verbal greeting using the client’s name when possible

Answer, record, and process all client calls, requests, questions, or concerns; follow up

to ensure each has been met to clients’ satisfaction

Schedule services for individuals and large groups using spa reservation system

Update the reservation/cancellations list throughout the day, inform providers of last
- minute changes and resolve scheduling issues as needed

Multi-task between answering phones, booking appointments and selling memberships,

gift cards and upgrades

Process client check-ins by confirming reservations and assigning RMT or Esthetician

Process check-outs including resolving any late and disputed charges

Process payment types, vouchers, paid-outs, charges, and provide change

Address client concerns, requests, or issues either individually or by enlisting the help of

others

Speak with clients using clear and professional language and answer telephones using

appropriate etiquette

Compliance with all safety regulations of assigned tasks, and ensure a clean and safe

working environment with active participation in the health and safety program

Other duties as assigned

**Key Qualifications**:
Ability to communicate effectively with clients and associates

Polite and courteous telephone manner

Previous salon/spa or reception experience an asset

Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in

computer keyboarding skills

Ability to work a variety of shifts, including days, evenings, weekends and holidays

Ability to multi-task and work in a fast-paced environment

Prior computer experience

Sales focused - the ability to meet quotas and goals

Self-motivated, mature and reliable

Friendly and approachable

If this sounds amazing and you're passionate about growing your career, we look forward to

speaking with you. Come in and tour the spa, meet the team and check out the supportive culture

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