Manager On Duty

Year Round
**WHAT'S IN IT FOR ME?**
- Free gondola, Explore park, and Blue Mountain private beach access;
- Discounted recreation & golf you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner and more;
- Staff discounts on meals &Starbucks treats;
- Retail savings at Burton, North Face, Red Devil Sports, and more

**HOURLY RATE OF $22.70**

**FULL TIME, YEAR ROUND HOURS**
- Shifts range from 6:45am to 11:15pm (8-hour shifts)
- Weekends and Holidays required

**WHAT WILL I BE DOING?**

The Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic and Blue Mountain Inn& Resort Homes); this particular position will work with the Westin Hotel. Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

This role works in close collaboration with the Front Office Manager, Director of Hotel Operations, General Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures.
- In collaboration with Front Office Manager, establishing and managing appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilizing success measures to guide performance, service & engagement standards.
- Supporting and promoting an environment of service culture aimed at creating the most positive experience for our guests and employees.
- Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events.
- Resolving customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
- Supporting a culture of strong and meaningful communication and recognition of efforts.
- Ensuring appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
- Working closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests.

**WHAT DO WE NEED FROM YOU?**
- Hotel management, hospitality management or business management diploma / degree
- 2 years' experience within Front Desk or Housekeeping operations
- Excellent communication and
- Proven ability to engage and recognize employees
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
- Attention to details relating to guest room and public space conditions
- Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system/Lightspeed)

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.