Agent , Member and Client Services
2 days ago
As a member and client service agent, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell products and services through multiple distribution channels based on member/client needs. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. More specifically, you will be required to:
- Assist members and clients, listen to their needs and propose personalized solutions- Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want- Close sales, process transactions and follow up as needed. Ensure member and client satisfaction- Take phone calls and handle information requests. Conduct research as needed and suggest personalized solutions- Seize business opportunities and help increase sales through solicitation.
What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment
What you bring to the table- Trade school diploma in a related field- A minimum of two, years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required- Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 3)- Mastery of Office 365 software in a Windows environment
Drive results, Situational adaptability
LI-Onsite
Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Family
Member/client sales and service (FG)
Unposting Date
2024-09-19
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