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Director of Emerging Markets
3 weeks ago
**About Berlitz Canada**
Berlitz enables people to communicate with confidence in a global environment in order to achieve their goals in life. As the world’s premier provider of language training and intercultural services, with a presence in more than 70 countries, Berlitz offers premium language training for individuals and comprehensive language, intercultural, and business solutions for corporate clients.
For over 40 years, Berlitz Canada has been delivering high-quality language training across the country, building long-term partnerships with learners and organizations alike.
**Position Overview**
The **Director of Emerging Markets** is a senior, results-driven role responsible for **B2C and B2B sales and emerging market development** in Canada.
The Director will lead sales efforts online, while working closely with other Berlitz Canada departments to ensure adherence to the client success journey.
This role operates **remotely**, emphasizing new business acquisition, relationship management, and market growth.
**Key Responsibilities**
- **Sales & Business Development**_
- Proactively identify, pursue, and secure new sales opportunities, with a primary focus on emerging markets
- Present Berlitz’s language, intercultural, and business training solutions to clients
- Create tailored proposals and manage the full sales cycle from prospecting to closing
- Consistently meet or exceed monthly and quarterly sales targets
- Travel to client offices as required to support sales and relationship-building activities
- Handle, nurture, and close B2C inquiries
- **Market & Customer Management**_
- Oversee customer acquisition and retention activities
- Ensure a high level of customer satisfaction from onboarding through program renewal
- Collaborate with other Berlitz Canada departments to ensure adherence to client success journey.
- Promote awareness of the Berlitz brand within assigned markets and local business communities
- Support long-term customer relationships and repeat business
- **Performance & Operational Oversight**_
- Contribute to the achievement of corporate and regional performance objectives
- Monitor key performance indicators and recommend action plans to enhance results
- Ensure adherence to Berlitz policies, procedures, and minimum standards
- Maintain accurate operational and sales reporting
- Responsible for financial indicators and management of profit and loss statements
**Qualifications**
- Minimum **5 years of experience in business development and management**(required)
- Willingness and ability to travel for client meetings (required)
- University degree or equivalent professional experience (required)
- Strong sales acumen with a proven track record of meeting or exceeding targets (required)
- Excellent communication, presentation, and negotiation skills (required)
- Ability to work independently in a **remote environment** and manage multiple markets (required)
- Previous experience in **education, training, or language services** (preferred)
- French proficiency (preferred)
**What We Offer**
- Career growth opportunities within a globally recognized brand
- A high-impact role combining sales, strategy, and market leadership
- Supportive and collaborative team environment
- Meaningful work helping individuals and organizations communicate effectively.
Work Location: Remote
