Front Desk
1 week ago
**1. **Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making on night shift 11:00 pm - 7:00 am each Friday and Saturday night.
**2. **Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
**3. **Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
**4. **Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Holloway and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
**5. **Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
**6. **Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
**7. **Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
**8. **Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
**9. **Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
**10.** Work alone and respond to emergency situations that arise.
**12. **Be competent in the use of the computer in line with laid down procedures.
**13. **Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.
**14. **Send faxes, make photocopies, etc. as required by the guest ensuring correct charging for all business services.
**15. **Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer loyalty.
**16. **Ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction.
**17.** Comply with attendance rules and be available to work on a regular basis.
**18.** Perform any other job related duties as assigned.
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: From $17.75 per hour
Schedule:
- Every Weekend
- Holidays
- Night shift
Work Location: In person
-
Front Desk Agent
1 week ago
Nelson, Canada Alpine Inn & Suites Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates and amenities, faulding laundry and making the Alpine Inn & Suites a safe and enjoyable...
-
Front Desk Attendant
1 week ago
Fort McMurray, Canada Pomeroy Lodging LP Full time**We are looking for a Front Desk Attendant to join our team!** As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and...
-
Front Desk Administrator
1 week ago
Fort McMurray, Canada Civeo Full timeCiveo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions. **Key...
-
Front Desk Agent
1 week ago
Fort Saskatchewan, Canada Holiday Inn Express and Suites Full timeLocated at the city center of Fort Saskatchewan, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for energetic,...
-
Front Desk Agent
5 days ago
Fort Saskatchewan, Canada Holiday Inn Express and Suites Full timeLocated at the city center of Fort Saskatchewan, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for energetic,...
-
Front Desk Associate Weekend
7 days ago
Fort Erie, Canada Planet Fitness - Easy Mile Fitness Full time**Who We Are**: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF...
-
Night Auditor/front Desk Agent
17 hours ago
Fort Saskatchewan, Canada Southfort Inn Full timeFront Desk Agents are responsible for providing outstanding service to all our guests throughout their entire stay. Job duties of this position include: Greeting customers with a warm and engaging smile. Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date. Computes bills and assists...
-
Front Desk Clerk
2 weeks ago
Fort Saskatchewan, Canada Southfort Inn Full timeI. The Employee’s duties and responsibilities in the Position shall include, but are **not limited to**, the following: - Welcome guests and check them into their rooms. *Provide guests with information about the hotel and the local area. - Respond to guest inquiries and requests. - Handle guest payments and process credit card transactions. - Process...
-
Front Desk Agent Full-time
5 days ago
Fort St. John, Canada Pomeroy Lodging LP Full time**$18/hour** **Must be available to work weekends and graveyard shifts.** **We are looking for a Front Desk Agent to join our team!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive...
-
Front Desk Clerk
2 weeks ago
Fort Saskatchewan, Canada Southfort Inn Full timeI. The Employee’s duties and responsibilities in the Position shall include, but are **not limited to**, the following: - Welcome guests and check them into their rooms. *Provide guests with information about the hotel and the local area. - Respond to guest inquiries and requests. - Handle guest payments and process credit card transactions. - Process...
