Front Desk Manager-fort Mcmurray, Ab
2 days ago
Act as Front Line Manager for Front Desk Operations. Ensure consistent and professional guest experience, while establishing protocols for managing concerns.
**Responsibilities**:
- Accountable and responsible for maintaining a culture focused on having Safety as a value
- Create and coordinate Front Desk Clerks schedules, ensuring appropriate coverage always. Manage vacation requests or sick leaves
- Establish a thorough training plan for new clerks
- Ensure all front desk staff adhere to most update operations/training manual
- Update operations/training manual as needed
- Assist with Sagimeo bussing; ensure both front desk & bus marshaling operations are maintained during peak bussing hours
- Supervise and monitor front desk operations
- Promote opportunities to help improve front desk operational knowledge competencies
- Maintain organized and neat communication boards with updated information
- Update all Bus templates/manifest in site software when required
- Process travel requests
- Enter new rosters into site software when required
- Assist Front Desk with escalated guest complaints. Liaise with KL Gold Camp management team as required
- Act as back-up for all front desk operations
- Additional duties as required
**Qualifications**:
- 1+ years Administrative Supervisory experience preferably in remote camp or hotel/hospitality industries
- Valid WHMIS Certification is mandatory, Food Safe Basic and First Aid Certifications are an asset
- Additional certification may be required by work location
- Excellent customer service and communication skills
- Knowledge of computers, Microsoft software, Camp Manager, and/or POS programs is mandatory
- Strong with prioritization and time management
- Ability to work effectively and efficiently supervised and unsupervised
**Education**:
**About Aramark**:
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark
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