Retail Sales Manager

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you do**

As the Sales Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results based on your sales strategy; maximizing sales, hunting for internal and external referral opportunities and connecting new and existing customers to all our channels to ensure the customers' working and learning goals are met. You lead the sales team and are passionate about coaching, attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers, connect with them, demonstrate curiosity and build relationships; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
- Provide leadership and support the customer centric culture at the store.
- Own and nurture the customer experience.
- Drive referral-based business development to grow sales and customer loyalty.
- Provide team leadership through hiring, onboarding, learning & development, and coaching.
- Provide direct leadership of all store standards including merchandising, replenishment and omni-enterprise experience for our associates and customers.
- Manage costs and meet all operational and financial metrics.
- Ensure the store location is maintained to standard.
- Operational excellence and customer experience are important aspects of your role. You will follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

**Qualifications**:
**Some of what you need**
- 3-5 years of Retail (senior) Management experience (or any other sector focused on customer experience)
- Successful completion of high school & post-secondary education is preferred
- Proven track record of achieving customer service excellence and sales results
- Comfort with technology
- Be a dynamic, inspiring partner to our customers and for our associates
- Curious
- Approachable
- PassionateSolutions Finder

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

**Additional Information**
- A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
- Exposure to moderate levels of noise generated by the print equipment.
- You are required to stand in a stationary position for periods of time. This would occur while working on various orders.We’ll also ask you to work a variety of shifts including evenings and weekends.

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