Scrum Master

Reporting to the Senior Technical Project Manager you will be part of our Fire team based in Belfast.

**What You’ll Be Doing - the day to day**

You will be working day-to-day as part of the program management team within the product engineering division. You’ll be responsible for:

- Responsible for ensuring Scrum is understood, and the team uses Scrum theory, practice, and guidelines.
- Facilitate and mediate agile ceremonies. This includes daily stand ups, sprint planning, backlog refinement, sprint review, and retrospective meetings.
- Collaborating across all the engineering teams.
- Understand the purpose of each meeting and provide the team some level of direction, as well as steer the meeting without interfering.
- Allow the right conversations to happen, keeping the teams focused on their priorities, use techniques to help direct the conversation and keep team members on track. Feel comfortable having difficult discussions when necessary.
- Hold the team accountable to their sprint commitments and when commitments are at risk of not being met work with the team to align on an alternative plan.
- Facilitate working agreement creation, ensure it is documented, help the team check their behaviours, and review-with new team members.
- Help the team understand how JIRA is used and that it is the source of truth for project progression. Capture other documentation needs in Confluence (Scrum Meetings, project summary’s)
- Help with work intake. Collaborate with the team's business/product owner and other stakeholders to evangelize best practices around requirements analysis and breakdown
- Communicate delays, roadblocks, or unexpected work coming in, to Development Managers, PO/BA and other stakeholders.
- Blockers / Dependency resolution. Help get things escalated and resolved so that the team can work more efficiently, and they should strive towards improving inter-team dynamics.

**Who You Are - **some of the essential things required to be successful in the role**
- Knowledge of an agile framework or method (i.e., Scrum, Kanban)
- A minimum of two years’ experience as a Scrum Master for a team
- A Scrum Master Certification (CSM or PSM preferred)
- Experience of helping a team understand the Scrum framework and the benefits of improved transparency, productivity and quality
- Experience helping a team react to disruptions, getting resolution quickly or helping the team communicate the roadblocks effectively and working out what to do with the appropriate stakeholders
- Outstanding communication, facilitation, negotiation, documentation, and coaching skills

**Who You Are - it’s desirable if you have any of the following**
- Understanding of software development life cycle models
- Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
- those priorities
- Understanding of and the ability to explain the fundamental principles and founding ideas behind agile. Be able to explain to a team why they are becoming agile, and influence others
- Experience of planning and problem solving with product management and delivery teams
- Experience of promoting Agile values and principles and good program/project management to peers outside of the team
- Has experience working with product owners to understand priorities and ensure the team's sprint goals agree with those priorities
- In-depth understanding of traditional project management principles and practices

**Benefits & Perks**

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:

- Competitive health plan (medical, dental, & vision insurance)
- RRSP with company match
- Telemedicine service provided by ESO
- Front-loaded vacation and sick time
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance and disability insurance
- Casual office environments and unlimited office snacks and drinks

**About ESO**

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

All offers are contingent upon a successful background check.
- ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor._