Project Manager

**Position Overview**

Reporting to the General Manager, the Project Manager is the main generator of revenue for the

branch. This position’s primary responsibility is to manage and oversee all emergency and

restoration related services provided by BELFOR Property Restoration. This position attends

job sites to assess damage and provide data to create estimates. The Project Manager provides

technical explanations and feedback to clients, adjusters and consultants. A Project Manager

will also be expected to strengthen relationships with all existing and potential customers through business development and accounts management activities by the attendance of industry events or customer entertainment activities where appropriate and within company guidelines. This position is considered a first point of contact in the field that communicates professionally with all customers, subcontractors, consultants and insurance company representatives.

**Job Duties**
- Create, review and edit estimates pursuant to BELFOR estimating standards, insurance

compliance service level agreements (SLA), including creation of accurate floor plans in

Xactimate sketch
- Work under time constraints to meet specific timelines
- Ensure all protocols are followed as it relates to insurance, legislation or division specific
- Upload, monitor, revise and update estimates and noting system in internal and external

systems
- Secure (work) authorizations and deposits to commence project in accordance with office

policies and protocols
- Manages and oversees all projects; residential, marine (if applicable), commercial, and

industrial
- Manages high risk, high exposure and/or complex projects
- Ensure scope of work is being followed as per quoting process to ensure accurate timelines

and project budgets are achieved
- Attend all site meetings as required to initiate and maintain the proper management liaison

between customer, sub-contractors, consultants/engineers and all insurance company

representatives
- Communicate professionally with customers, subcontractors and insurance companies;

coordinate and schedule all appointments with customers and clients
- Provide technical explanations to clients, adjusters, consultants and others
- Coordinate all work duties in the field, job starts and schedules with all personnel including

subcontractors
- Provide constructive feedback and direction to complete projects on time and on budget
- Ensure applicable permits are in place, and meet with inspectors as required
- Coordinate and attend after-hours emergency jobs to ensure services are completed as

required
- Work in conjunction with Safety Coordinator to ensure all areas of safety are covered off in

the quote and proposal process
- Review and approve project based invoices for payment
- Ensure a certificate of completion is obtained on all projects and submitted / uploaded with

invoicing
- Submit interim and end of project billing
- Participate in collection efforts on all outstanding accounts
- Provide excellent customer service
- Work under time constraints to meet specific timelines
- Ensure attention to detail and keen sense of safeguarding other people’s property and

information
- Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
- Participates in and demonstrates an understanding of safety principles and practices;

follows all safety policies and procedures to support a safe working environment, including

safe operation of machines and equipment
- Comply with all BELFOR policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may or are affecting

completion of the job to the appropriate person
- Attend all BELFOR sponsored training courses

**Responsibilities**:

- Human Resources: Maintain employee confidentiality and performance management by

coaching, leading, mentoring and motivating employees.
- Safety: Verify all BELFOR documents are completed accurately; maintaining employee

records and compliance; ensuring compliance of all employees and subcontractors with local

laws and BELFOR policy at all BELFOR locations and job sites
- Accountability: Ability to identify measures of performance and actions needed to improve

or correct performance, ensuring accuracy and documentation.
- Communication: Ability to communicate effectively and professionally with our staff and

customers, both verbal and written.
- Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
- Time Management: Proven ability to multi-task in a fast-paced office environment

**Qualifications**
- Post-secondary courses and / or certification in Construction, Business / Project

Management; and / or working towards PMP certification preferred
- 3+ years’ experience in a similar role
- Construction / Restoration / Insurance (Residential, Commercial and Industrial), experience

preferred
- Sales experi