Hospital Manager

Our small animal practice Hospital - Liston AH in Kanata, ON is now looking for an engaged Hospital Manager to manage their teams and take the business ahead The Hospital has been serving clients by taking care of their dogs, cats, rabbits and pocket pets since 2007. If you pride your leadership skills, believe in creating strong accountable teams and have outstanding time management, this opportunity awaits you.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

**The Opportunity:
- Leadership and Planning _
- Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the weekly, monthly and annual planning and budget maintenance process.
- Establishes goals for the hospital and staff.
- Supports the scheduling of hospital team and manages labor costs to budget.
- Provides authentic feedback on performance in a timely manner and follows up with progress.
- Plans and leads employee meetings.
- Operations _
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
- Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
- Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
- Manages vendor relationships.
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- In Service to People _
- Partners with the Managing DVM and Operations Lead to address all staffing needs including hiring, training, mentorship and development. Responsible for all non-DVM team members.
- Builds strong team by attracting and developing talent.
- Implements performance-based incentive and rewards and recognition program.
- Mediates conflict in a timely manner and fosters an environment of high trust within the team and clientele.
- Resolves client issues and escalations and oversees client follow up communications.
- Drives client visits through strategic communication and local marketing efforts (i.e., Community).
- Supports the training of staff on client service initiatives and uses client visit growth best practices.
- Skills & Qualifications _:

- Bachelor’s degree in business or related degree is preferred.
- Experience in multi-functional operations including budget, labor, inventory and staff management.
- Manages time and tasks appropriately while remaining flexible with assigned duties.
- Supervisory and leadership experience—Make decisions confidently, timely and effectively.
- Reporting and data analysis, problem solving and resolution management skills.
- Interpersonal skills with staff and clients and works well in a team environment.
- Basic computer skills: Microsoft Office suite (practice management software knowledge preferred).
- At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability._