Dispatcher

4 days ago

Burnaby, Canada EnviroTech Mechanical Full time

**Service Dispatcher - Vancouver**
We are an industry leader in providing technical service in HVAC/R. We ensure responsive service from experienced, highly trained professionals to ensure our customers' most important asset to operations is kept running.
**Dispatching Responsibilities**
- Review service request requirements and assign priority.
- Dispatch requests for service to the appropriate Technician based on factors such as Service Level Agreements (SLA's), skill set, location, security clearance, availability, training, specialization, etc.
- Utilize ERP software to coordinate and track Technicians to ensure route optimization
- Coordinate with other departments to fulfill all aspects of service requests.
- Monitor and follow up on work order progress to ensure timely completion.
- Maintain communication with customers regarding service times and updates.
- Review and confirm all service order details for accuracy prior to sending to accounting for invoicing.
- Maintain knowledge of warranty guidelines and develop relationships with manufacturing partners.
- Monitor daily dispatch activity to identify escalations that require immediate attention.
- Additional responsibilities commensurate with qualifications may be assigned from time to time.
- Obtaining warranty authorization, contacting manufacturers or checking serial numbers on line, processing COD customer forms and taking deposits in case it is not a warranty issue.

**Qualifications**
- Minimum 1-year previous dispatch/scheduling experience in a comparable environment
- Demonstrates and understands what service excellence means in a dispatch role
- Builds relationships through trust, exceptional communication and accountability
- Approaches problems and decisions methodically and demonstrates sound judgment
- Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
- Actively seeks win-win solutions
- Strong computer skills in basic office required; ERP solutions preferred.

**Why Work for Enviro-Tech?**
- We are an industry leader, stable and growing - which makes us exciting to be a part of
- We recognize and value high performance and encourage your growth and input.
- We provide a competitive compensation and benefits package and opportunities for growth
- Our people are hardworking, fun and collaborative and dedicated to the success of our business.
- We are growing Nationally

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, please provide you resume and let us know what makes you the right fit for Enviro-Tech.

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