Customer Service Agent

7 days ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

**At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together

**Claims Customer Service Agent**

Department

Accounting-Shared Services

Location

Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1

Type of employment

Hybrid mode

Temporary 1 year, full time (37,5 hours)

3 days at the office et 2 days remotely

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third-party property damages as well as car fleet claims.

**WHAT **YOU WILL DO**
- Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims;
- Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
- Follow up with operations, clients and insurer and/or claims adjuster;
- Handle telephone complaints related to customer service claims;
- Synthesize the documents necessary for the production of various statistical reports;
- Provide administrative support to the Insurance and Claims department;
- Intervene and deal with the various parties involved.

**WHAT YOU'LL NEED**:

- DEC in secretary or administration.
- Minimum of one year of relevant experience in customer service (telephone);
- Experience in administrative support (asset);
- Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;
- Excellent command of the Office suite;
- Rigor, organizational skills and ability to manage priorities;
- Diplomacy, autonomy;
- Strong aptitude for customer service and negotiation.
- Bilingual (French and English)

**WHY WORK WITH US**
- Complete benefits packages (medical and dental);
- Employee discounts in stores and with multiple of our partners;
- Work in a collaborative, dynamic and high performing team;
- Hybrid mode.

  • Customer Service Agent

    3 days ago

    Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...

  • Customer Service Agent

    1 week ago

    Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...

  • Customer Service Agent

    7 days ago

    Laval, Canada Creaform Full time

    **Customer service agent**: Permanent Creaform Inc. Levis office or Laval office (Hidden) Customer services - metrology Available now You you want to work for an international company with a worldwide reputation? This is the perfect opportunity! Creaform needs you and your organizational skills to support the technical support department in the repair...

  • Customer Service Agent

    7 days ago

    Laval, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada and USA are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting!...

  • Customer Service Agent

    5 days ago

    Laval, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** is a fast growing company based in the Province of Quebec that contributes to the protection of the Environment by giving a second life to used vehicules. Our 28 canadian sites, in which more than 400 employees are working, have already recycled over a million of themand it’s not over! If you like to work with people...

  • Claims Customer service agent

    3 days ago

    Laval, Quebec, Canada Couche-Tard Full time

    JOIN OUR TEAMAt Couche-Tard/Circle K, our mission is simple: to make our customer's lives a little easier everyday.You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9...

  • Customer Service

    2 weeks ago

    Laval, QC, Canada Total Credit Recovery Limited Full time

    If you're professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in French, we're looking for you! (In this position, you will provide debt collection services for a variety of clients and portfolios, helping Canadians rebuild their credit. Please note that while this is a work-from-home/remote position, you...

  • Customer service

    2 weeks ago

    Laval, Canada Randstad Canada Full time

    Are you passionate about customer service and would like a new opportunity starting mi-February ? Are you looking for a dynamic environment where you can grow within the company, based on excellent customer service and advocating for an inclusive culture?I have the position for you!Our client in the heavy equipment rental industry in Laval is looking for...

  • Customer service agent

    1 week ago

    Laval, Canada Randstad Canada Full time

    Do you like customer contact?Are you interested in customer service and logistics?Are you bilingual?Would you like to work in Laval?Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.Interested in this position? Read on!Why do business with...

  • Customer service claims agent 12 months contract

    3 days ago

    Laval, Canada Excel personnel inc. Full time

    Our client, a company specializing in retail, is looking for a customer service claims agent on a 12-month contract. Salary 48K Workplace Laval Monday to Friday from 7 a.m. to 3:30 p.m. in person The incumbent acts as the first point of contact for operators and customers in all matters relating to insurance claims. He/she handles claims following bodily...