Client Care Coordinator

**About us**

Impact Health Coaldale is a Physiotherapy and Massage Therapy clinic located in the Coaldale.

Job Description: Client Care Coordinator

**Position 1: Hours**: 3-4 hours/day, up to 15 hours/week; **Type**: Permanent, Part-time + Casual.

**Position 2: Hours**: Minimum 30 hours/week; **Type**: Permanent, Full-time.

The Client Care Coordinator role with Impact Health Coaldale is the initial point of contact for patients and acts as a resource for all patients.

**Core Responsibilities**:

- Excellent patient care & service is a fundamental part of this role.
- Maintain confidentiality of patient information.
- Schedule appointments, manage the office calendar and follow the check-list.
- New patient registration according to clinic's standards.
- Help patient to fill up the intake and necessary forms, and verify all information.
- Greet guests and patients upon arrival, and provide optimum customer service.
- Coordinate with healthcare providers to ensure smooth patient flow.
- Prepare treatment area and patient for assessment and treatment.
- Assist practitioner for patient care as per direction and prepare treatment area.
- Suggest or guide patients for any additional services/products as directed and in patents' best interest for optimum outcome of patients' recovery.
- Booking/rescheduling follow up appointments as directed by the provider.
- Perform billing and tracking of coverage and create reports for - private, insurances, Workers' Compensation Board and disability, Veterans Affairs Canada, disability and MVAs.
- Collect & record of payments, invoicing, follow up on account receivables, and complete clinic billing timely as per the instructions.
- Verify end of the day report and filing.
- Perform all administrative task provided by the manager or clinical director.
- Prioritize cleanliness of the clinic throughout the day including sanitizing patient area, high touch points, etc.

**Skills**:

- Proactive with an ability to work independently and collaboratively in a team environment.
- Competent to identify, understand, investigate, and resolve issues regarding patient care, communication, reports, any billing, collections and multiple funding sources.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry.
- Proficient in using office software and electronic medical record systems will be an asset.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Able to adapt and improve with clinic operations to continuously learn and strive for improved Patient care.
- Responsible for Booking, Billing, WCB Clientele, MVA and Private Patients.
- Preferred: experience as a PTA or experience working directly with patients.

As a Client Care Coordinator, you will play a vital role in ensuring that our patients receive the best possible care. Your excellent communication skills, attention to detail, and ability to multitask will contribute to the smooth operation of our clinic. If you are looking for a rewarding position in a dynamic healthcare environment, we encourage you to apply.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $16.00-$17.00 per hour

Application question(s):

- Are you available to work flexible hours between 8:15 AM and 7:00 PM?
- Do you have a reliable transportation for the commute to this and other locations?

Position 1: 3-4 hours/day, up to 15 hours/week — Permanent, Part-time + Casual.
Position 2: Minimum 30 hours/week — Permanent, Full-time.
- Is there anything else we should know about you?

Work Location: In person