Current jobs related to Guest Service Liaison Agent - Winnipeg - Holiday Inn Express Winnipeg Airport Polo Park

  • Guest Service Agent

    2 weeks ago

    Winnipeg, Canada Lakeview Signature Trademark Collection by Wyndham Full time

    As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. - Be well versed...

  • Guest Service Agent

    1 week ago

    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Guest Service Agent/Night Auditor** **Who we are looking for**: **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies...

  • Guest Service Agent

    8 hours ago

    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Guest Service Agent/Night Auditor** **Who we are looking for**: **What you will learn**: **Position Summary**: Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies...

  • Guest Service Agent

    1 week ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    _Please Note **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our...

  • Guest Service Agent

    4 days ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    _Please Note **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our...

  • Guest Service Agent

    3 days ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property...

  • Guest Service Agent

    3 days ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    **Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another full-time team member to their Guest Services Team.** **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property...

  • Guest Service Agent

    7 hours ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    Winnipeg’s full service hotel Best Western Premier Winnipeg East is looking to add another part-time team member to their Guest Services Team. **About the hotel**: We are a brand-new hotel featuring 141 guestrooms and studios, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property...

  • Guest Service Agent

    4 days ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    Winnipeg’s full-service hotel, **Best Western Premier Winnipeg East**, is seeking a dedicated and enthusiastic individual to join our **Guest Services Team** full-time. About the Hotel Opened in 2019, our brand-new hotel features 141 guestrooms and studios, modern meeting spaces, a bistro/bar, an expansive fitness facility, and an indoor pool with water...

  • Guest Care Agent

    2 days ago

    Winnipeg, Canada The Dufresne Group Full time

    The Guest Care Agent is responsible for addressing customer service issues related to delivery, manufacturer warranty claims, and extended warranty claims, including owning a service case load and managing service providers. The agent also provides notification to guests regarding delivery windows and repair technician schedules. **Role Purpose** - Provide...

Guest Service Liaison Agent

2 weeks ago

Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

Full Job Description

Here are Holiday Inn Express, We want the best experience for our guests, Being Ready to cater their needs.

We are looking for a Guest Service Liaison Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This new position's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. In addition, as a Liaison Agent, you will be providing support in different department. You will be trained to different department, but most of all your focus will be in the Front Desk and Shuttle/Concierge Service. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Be available to be our Concierge, On-Call Shuttle Driver if needed, and Breakfast Host

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role is an asset/preferred
- Experience with hotel reservations software, like OperaPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Eager and Willingness to Learn
- A Can do personality
- Initiative and passion to create the best guest experience
- Driver's License is a must

**Job Types**: Full-time, Part-time
Part-time hours: 30-40 per week

**Salary**: $13.00-$14.50 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

COVID-19 considerations:
None, but we require our team members to be vaccinated

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)