Guest Service Agent

2 weeks ago

Winnipeg, Canada Best Western Premier Winnipeg East Full time

Winnipeg’s full-service hotel, **Best Western Premier Winnipeg East**, is seeking a dedicated and enthusiastic individual to join our **Guest Services Team** full-time.

About the Hotel

Opened in 2019, our brand-new hotel features 141 guestrooms and studios, modern meeting spaces, a bistro/bar, an expansive fitness facility, and an indoor pool with water slide and hot tub. With upscale décor inspired by the railway heritage of East Transcona, we combine style, comfort, and hospitality to create truly remarkable guest experiences.

At Best Western Premier, we believe that **“Culture is what people do without thinking.”** If you feel under-challenged or under-appreciated in your current role, this is your opportunity to take the next step in your career.

About the Position

Our Guest Services Agents are the service ambassadors of our property, going above and beyond to deliver exceptional hospitality from check-in to check-out. This is a **permanent full-time role** that requires morning, evening, and weekend availability to meet business needs. The role reports directly to the Duty Manager and Front Office Manager.

Key Responsibilities
- Greet, register, and check guests in and out of guestrooms efficiently and professionally.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Take same-day and future reservations, handle cancellations/modifications, and process confirmations.
- Coordinate closely with housekeeping and maintenance to ensure seamless guest experiences.
- Use upselling and persuasive sales techniques to maximize revenue.
- Provide information on hotel services, local attractions, and dining recommendations.
- Respond to guest concerns and resolve complaints courteously and effectively.
- Handle payments, process check-outs, and ensure proper cash/credit handling procedures.
- Maintain a high level of professionalism, appearance, and confidentiality.
- Stay updated on hotel activities, meetings, and package plans.
- Promote superior customer care through courteous, helpful, and friendly service.
- Perform other duties as assigned.

**Qualifications**:

- High school diploma required; post-secondary education in Hospitality or related field preferred.
- Previous hotel front desk or customer service experience strongly preferred.
- Strong communication skills, both verbal and written.
- Professional interpersonal skills with the ability to interact effectively with guests, colleagues, and management.
- Knowledge of property management systems (Opera or similar) an asset.
- Strong organizational and multitasking abilities.
- Cash handling and basic math/computer skills required.
- Flexible availability, including evenings, weekends, and holidays.
- Knowledge of Winnipeg and surrounding areas an asset.
- Punctual, reliable, and committed to excellent guest service.

What We Offer
- Competitive compensation
- Opportunities for learning and career growth
- Completion of Best Western brand training to strengthen your skills and set you up for success

**Job Types**: Permanent, Full-time

Pay: From $17.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

Application deadline: 2025-09-12

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