Pharmacy Assistant

**Location**:
563 Highland Road West, Kitchener, Ontario, N2M 5K2

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**SUMMARY**:
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

**DUTIES & RESPONSIBILITIES**:

- Customer Service
- Greet customer promptly and gather prescription information according to Standards
- Perform duties in priority according to Role assigned on Role Assignment Schedule
- Refer to the pharmacist all clinical inquiries
- Set realistic customer expectations as to wait times
- Locate and cash out prescriptions and any ancillary items
- Ensure customers requiring counseling are referred to the Pharmacist
- Maintain and control the cash register in the dispensary
- Adhere to all confidentiality and privacy requirements

**Administration**:

- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders with the exception, of controlled drugs and narcotics
- Adjudicate third party billing, online and manage manual Third-Party Accounts
- Answer telephone and refer to a pharmacist when necessary
- Manage incoming faxes according to Pharmacy Standards of Practice
- Assist pharmacist in coordinating call backs
- Accurately file completed documentation as per Pharmacy Standards of Practice

**Prescription Workflow**:

- Assist in prescription preparation to company’s standards and professional services
- Data entry for new prescriptions, and managing refill request processing
- Select medications to fill prescriptions according to Pharmacy Standards of Practice
- Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
- Accurately enter and maintain appropriate data within the applicable Pharmacy systems

**Skills & Qualifications**:

- High School Diploma
- Diploma from a Pharmacy Assistant credited course preferred
- Previous Pharmacy Experience preferred
- Effective organizational skills, ability to multi task
- Problem Solving Skills
- Strong attention to detail

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**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Part time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.