Manager, Information Systems

Under the supervision of the Director of Internal Operations, the Manager of Information Systems oversees the planning, implementation, and maintenance of KSCS’s information systems. This role provides strategic and operational leadership for the Information Services department, ensuring alignment with organizational goals and the strategic plan.
- Department:

- Internal Operations
- Duration:

- Indefinite full-time position, with a 9-month probationary period
- Salary:

- Starting at $47.73/hour
- Schedule:

- 35 hrs/week; must be willing to work flexible hours as necessary

**Description**:
Under the supervision of the Director of Internal Operations, the Manager of Information Services is a member of the KSCS management team who is responsible for maintaining an effective flow of information within KSCS and externally between community/clients and KSCS.

Ensures or oversees the development, implementation, updating and maintenance of all KSCS information and data systems for the organization in alignment with KSCS Strategic Plan. Manages and implements technological strategies and solutions to meet KSCS strategic and operational goals. Ensures KSCS’ informational services needs are met, spanning hardware, software, personal, and community aspects. Optimizes organizational processes that enhance communication and managing flows of information. Ensures systems are designed to collect, process, store, and distribute information. Will ensure relevant tools and resources are available to continuously gather and analyze data from our clients.

Responsible for the day-to-day direction and management of Information Services. Reviews and approves recommendations, providing relevant information to executive management team. Monitors department adherence to approved budget. Designs and develops organizational policies, procedures and standards relevant to the department.
Selects, develops and evaluates personnel to ensure the efficient operation of the function.

With mínimal direction, with respect to business objectives and company philosophy provides strong management to assigned staff using advanced technical skills with tactical leadership skills. Contributes to the solution of complex technical problems, with senior level skill. Has full autonomy to deliver to agreed accountabilities and contributes to the
solution of complex technical problems with senior level skill. Decisions may affect the effectiveness of the organization, its products and services, and its people.

**Responsibilities**:
Ensures the overall strategic management, and key technical oversight of the information services activities:

- Serves as a liaison between the Information Services and other departments to ensure technology solutions align with organizational needs.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic and operational plans for implementing information technologies.
- Understanding and optimizing the workflows within frontline, operational and administrative functions and ensuring a link or bridge supporting informational & technology requirements.
- Aligning information services with organizational objectives and/or operational priorities.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Maintains quality service by establishing and enforcing information services standards.
- Contributes to a collaborative departmental effort by accomplishing related results as needed.
- Consult with management and users to evaluate, audit or assess needs and recommend improvements or upgrades.
- Ensures effective two-way dialogue between KSCS and the community.

Ensures the security of information and data-management systems, and provides risk management:

- Ensuring secure practices of acquiring, analyzing, and protecting digital and traditional information.
- Ensures information technologies and services are secure, and that effective data security and controls are in place.
- Coordinating, and enforcing systems, policies, and procedures.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Conducts regular risk assessments and audits to ensure compliance with industry standards and regulations.
- Manages threat response and recovery plans to mitigate business disruptions in case of cyber incidents.
- Ensures that IT staff are trained on current cybersecurity best practices and emerging security threats.

Ensures records, reporting and evaluation of IT systems:

- Regularly evaluates current and future needs both hardware and software.
- Assesses the networking needs of KSCS operations.
- Directs technological research.
- Ensures effective inventory systems are in place for all computer hardware and software.
- Direct the integration of AI solutions and automation tools into or