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Patient Coordinator

3 weeks ago

Saint John, Canada East Coast Dental Group Full time

**Job description**

**WELCOME TO EAST COAST DENTAL GROUP**
- Atlantic Canada’s fastest-growing dental group_

East Coast Dental Group (ECDG) is currently seeking for a Patient Coordinator to join our Grand Bay team at River Valley Dental

This is a full-time, permanent position. If you have a proven track record of success as a Patient Coordinator and you are excited about the opportunity to have ownership over your work and take initiative to develop and grow in the role, let’s talk

**You will enjoy**:

- A comprehensive and competitive total rewards package that includes a market competitive compensation structure, Group Benefits, Vacation and Flex Days, Continuous Education opportunities.
- Working with a progressive company and a supportive and passionate leadership team that is focused on the Employee, Clinician, and Patient experience.
- Monday to Friday Schedule, no evenings or weekends (typically, our practices are open Monday through Friday between 8 am and 4:30 pm(with paid lunch) however, hours of operation can vary slightly)

**You will be accountable to**:

- Address patient requests and needs in a professional manner.
- Respond to patient concerns timely and ensure patient satisfaction.
- Schedule patient appointments and make reminder calls.
- Responsible of filling clinic's schedule to minimize any open time for providers.
- Greet patients, creating a sense of comfort and professionalism.
- Maintain up-to-date patient medical records.
- Obtain insurance information from patients, process patient billings, and collect payments.
- Maintain patient care plans based on assessment information.
- Suggest process improvements to enhance patient services.
- Maintain confidential and secure patient records.

**Your experience and qualifications include**:

- A proven history of demonstrating a positive and empathetic approach to your customers and your team.
- Patience and a willingness to learn.
- Minimum high school diploma or equivalent
- Medical assistant certification (asset)
- 2+yrs' dental office experience (asset)
- Highly organized with a strong ability to manage different priorities.
- Ability to work with others and use resources to problem solve.
- Strong customer service skills
- Effective verbal and written communication skills in both English. French (asset)
- Effective collaborator and works well with a team of other clinical practitioners.

ECDG

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Saint John, NB E2M 7P3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental Office: 1 year (preferred)
- Administrative: 1 year (preferred)
- Medical Office: 2 years (preferred)

Work Location: In person