Administrative and Customer Service Assistant

( FRENCH WILL FOLLOW, LE FRANCAIS VA SUIVRE)

**Administrative and Customer Service Assistant - Join a team that innovates**

**40h | Full-time | Day shift**

**CDL - Where your career takes root**

Why choose CDL as your next opportunity as an Administrative and Customer Service Assistant?

By joining our team as an _Administrative and Customer Service Assistant_, you will thrive in a friendly, safe, and dynamic work environment where your well-being and professional development are at the heart of our priorities.
- At CDL Sugaring Equipment, we offer much more than a job: we offer a stimulating, evolving, and fulfilling career within a globally recognized company known for its expertise and innovative spirit._

**Why you’ll love this position**

Because you're driven by a job where no two days are the same, you enjoy creating positive customer experiences, and you're energized by playing a key support role at the heart of a dynamic retail environment.

Because you're highly organized, you love juggling between administration and human contact, and you're motivated by being the go-to person for clients and internal teams

**What makes this position stand out to you**
- You will work in a specialized retail store environment dedicated to maple syrup producers.
- Your challenge will be to provide top-notch service while supporting invoicing and daily administrative operations.
- Your impact is to ensure customer satisfaction, smooth day-to-day operations, and support to the store manager in their absence.

**Are our benefits right for you?**

A work-life balance that makes a difference
- 3 weeks of vacation starting on day one
- Personal days and sick leave
- A stable schedule you can count on

Comprehensive benefits for you and your future
- Group insurance including long-term disability
- Employer-contributed retirement savings plan (RRSP)
- Access to telemedicine and employee assistance program (EAP)

A stimulating environment and growth opportunities
- Take part in social activities (holiday parties, Halloween, open house, etc.)
- Enjoy employee discounts and recognition for your years of service
- Seize advancement opportunities within the company

**Your challenges as an Administrative and Customer Service Assistant**
- You are responsible for greeting customers in a courteous and professional manner, assisting them in-store, and answering product or project-related questions.
- You succeed in managing invoicing, processing returns, handling payments, and following up on customer accounts.
- You work with your direct supervisor to ensure the smooth operation of the store and take over coordination during their absence.
- Your expertise has enabled you to maintain a high level of customer satisfaction, streamline daily operations, and handle multiple administrative tasks with precision.

**Your profile as an Administrative and Customer Service Assistant**
- You have a high school diploma (DES) and/or a DEP in administration
- You have 2 to 5 years of experience in a similar role
- You are experienced in customer service and retail operations
- You are familiar with the maple syrup industry (a strong asset)
- You have used ERP systems (Syspro is an asset)
- You are fluent in spoken and written French
- You have functional English
- You are comfortable with the Office suite

**The responsibilities that drive you**

**Customer service and sales support**
- Greet and advise customers in-store
- Handle invoicing, returns, and cash register closures

**Order and inventory coordination**
- Manage incoming orders from representatives and customers
- Perform follow-ups to ensure timely processing

**Store administration**
- Assist with daily administrative operations
- Coordinate store activities in the absence of the manager

**Internal collaboration**
- Work with administrative, sales, and technical teams
- Maintain strong communication with external customers and representatives

To learn more about our company, visit our _About Us_ page.

Discover our other available _job opportunities_ and join a team that values innovation.

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**Adjoint(e) administratif(ve) et service à la clientèle - Faites partie d’une équipe qui innove **

**40 h | Temps plein | Quart de jour**

**CDL - Là où votre carrière prend racine**

**Pourquoi choisir CDL comme prochaine opportunité en tant qu’adjoint(e) administratif(ve) et service à la clientèle ?**

En vous joignant à notre équipe, vous évoluerez dans un environnement de travail chaleureux, sécuritaire et dynamique, où votre bien-être et votre développement professionnel sont au cœur de nos priorités.

Chez Les Équipements d’érablière CDL, nous offrons bien plus qu’un emploi : nous vous proposons une carrière stimulante, évolutive et valorisante au sein d’une entreprise reconnue mondialement pour son expertise et son esprit d’innovation.

**Pourquoi vous allez adorer ce poste**

Pa