Client Liaison

2 weeks ago


Etobicoke, Canada Bond Consulting Group Full time

Bond Consulting Group is a unique professional services firm. We are a leading SR&ED consulting firm, located in Toronto. SR&ED stands for "Scientific Research & Experimental Development" - it is the name of the largest and most important corporate tax incentive program in Canada, available to all businesses in fields of science, technology, or medicine. The program is like a grant but is administered by CRA (The Canada Revenue Agency). Bond Consulting Group is an innovative firm, with an excellent reputation in the industry, boasting a fantastic corporate culture. We are seeking a talented Client Liaison with great communication and problem-solving skills to join our team at our office in Central Etobicoke. Job Specifications/Key Responsibilities: - Build trust and rapport with a very large client list and respond to surveys. - Assist with issues and any escalations that may arise. - Respond to clients in a timely manner and provide accurate answers. - Monitor and maintain client satisfaction through follow-ups to solve client problems. - Review client strategies and schedule meetings/follow ups. - Ask for referrals. Required Qualifications: - Bachelor's degree in Business Administration/Management, Communications, Public Relations, or a related field. - Proven experience in a similar role. - Minimum 2+ years of experience. - Proficiency in using documentation tools and software such as Google Docs and Microsoft Office. - Strong customer service, relationship management, documentation, and organizational skills. - Ability to work independently as well as collaboratively in a team environment. **Job Types**: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year **Benefits**: - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Paid time off - Vision care Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Monday to Friday Work Location: In person


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