Guest Services Agent

The **TownePlace Suites by Marriott Mississauga - Airport Corporate Centre Is currently hiring for **an experienced **Guest Services Agent **The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Key responsibilities include assisting guests through the arrival and departure experience, acting as a concierge by providing recommendations and catering own style to best serve/engage the guest in their experience. Above all, the Guest Service Agent service is friendly, genuine and thoughtful, with a focus on creating an exceptional experience that fosters loyalty

**What we offer**:

- Working with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Access to Hotel discounts

**Key Responsibilities**:
**_Reporting to the Guest Services Manager, the Guest Service Agent will: _**
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check in and check outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by supervisor or department manager.
- Live the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels;
- Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- 1-2 years Customer Service experience, preferably in a Hotel Front Desk position.
- Excellent written and verbal communication skills are essential.
- Computer literate in Word and Excel. Maestro experience is an asset.
- Results oriented with the ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, enthusiastic and self-motivated, with a professional appearance.
- Available to work days, evening, weekends and/or holidays as required, including occasional Manager-On-Duty shifts.
- _The company has implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process. Details of the policy will be discussed as part of the hiring process._

**About TownePlace Suites by Marriott Mississauga - Airport Corporate Centre**

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowere