General Manager

Kindling Cannabis is a legal cannabis retail store that originated in the area of Little Portugal Dundas at 1567 Dundas Street West in Toronto. With locations in Toronto, Mississauga and Hamilton. We aim to have a welcoming and comfortable environment for our team and customers. We offer one of the most convenient free 1-hour delivery systems for our customer. We are looking to hire a new experience General Manager in our Milton market to bring it to it's next level
- **Key Responsibilities**_
- Manage and oversee daily store operations
- Set monthly, quarterly, and annual revenue goals and lead store team to accomplish targets
- Build a profitable business by leveraging your business acumen and problem-solving skills. Optimize execution of in-store and online delivery service.
- Understand the current market condition and adapt to sales trends quickly
- Plan and utilize staffing hours to optimize the revenue and cost - labour should aim to hit 20% as a whole
- Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.
- Optimize execution of in-store and online delivery service
- Promote the first-class customer experience
- Collect feedback from customers and staff to enhance both customer and staff experience
- Ensure daily/weekly/monthly manager checklists duties are completed
- Ensure key business initiatives are offered & fulfilled efficiently for our customers (ex.1 hour delivery)
- **Daily Store Operational Responsibilities**_
- Conduct accurate cash reconciliation and maintain reporting (weekly cash reconciliation and weekly deposit).
- Investigate any cash or inventory discrepancies and provide report describing findings to management
- Inventory management includes order purchases, backorders, return and compliance audits. Ensure daily/monthly/yearly inventory audits and reconciliations are completed.
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations
- Maintain store security hardware and compliance protocols according to the AGCO laws and regulations. Oversee access control to ensure storage and information security
- Be responsible for facility maintenance and workers safety standards and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
- Ensure that the sales floor is adequately stocked, well merchandised and clean at all times
- Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
- **Human Resources**_
- Recruit staff and assist with the onboarding process
- Verify, track payroll and report to management
- Ensure all employee files are complete and up-to-date
- Ongoing coaching, training & development of staff as the business continues to evolve and grow
- Develop and execute employee retention strategies
- Serve as a go-to for staff, in the absence of a manager at the store to assist & escalate as needed.

**Experience, Qualifications and Expectations**
- Must have at least 1-year experience in Cannabis Retail Management
- Minimum 5 years experience in Retail Store Management
- College Diploma or University Degree in Business Administration, Marketing or equivalent
- Willingness and ability to follow the evolving market of cannabis, including market trends and regulations
- AGCO Cannabis Retail Manager License
- CannSell Standard Certificate
- Must pass a Criminal Record Check and Comprehensive Background Check
- Strong interpersonal, communication, organization, and execution skills
- Ability to use a POS system and maintain inventory management functions
- Proficiency in Microsoft Applications and knowledge of retail software
- Ability to work a varied, flexible shift schedule that includes opens, closes and weekends. (minimum 1 open & 2 closes weekly).

**Compensation Structure**

**Final Compensation = Salary + Bonus**

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Cann Sell Certification (required)

Work Location: In person

Expected start date: 2024-09-17