Commander of Paramedic Services

**Division**: Paramedic Services
**Department**: Community Safety
**Initial Reporting Location**: Lionel E. Lalonde Centre

**Job Status**: Permanent Position

**Affiliation**: Non Union
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: On Call Rotation

**The start date will follow the selection process.**

This position is not eligible to work remotely.

**Main Function**: Direct and manage the development, implementation and ongoing monitoring of programs related to Paramedic Operations ensuring effective service delivery is in compliance with all relevant legislation, regulations, standards and City of Greater Sudbury (CGS) policy.

**Characteristic Duties**: Under the general supervision of the Deputy Chief of Paramedic Services.

1. Direct, implement and manage Paramedic Services by ensuring all activities are conducted in accordance with all applicable legislation, regulations, standards, and policy.
2. Responsible to assist in the preparation and execution of an annual business/operational plan covering all mandated services within the delivery of Land Ambulance Services, in concert with the budgeting process.
3. Participate in the implementation, maintenance, and auditing of continuous quality improvement initiatives within Paramedic Services, by analyzing data, identifying issues, and developing and implementing changes. Contribute to summary reports to support quality data/metrics.
4. Responsible to forecast operational requirements, based off of trends, gaps, risk or other parameters.
5. Develop, implement, and evaluate policy and procedures.
6. Provide leadership, coaching, mentoring and guidance to Platoon Superintendents. This will be accomplished by assigning duties, setting priorities and objectives, and ensuring all legislative requirements, standards, policies, processes, and procedures are being uniformly understood and applied by staff.
7. Manage adherence to health, safety, and wellness protocols and systems, ensuring supervisors monitor compliance with mandated health and safety standards, legislation, policies, and procedures relevant to the work.
8. Participate in confidential investigations as needed, including call delays, response time delays and external or internal complaints, vehicle collisions or any other investigation as needed within Emergency Services.
9. Represent Paramedic Services at various community events, committees, working groups and meetings to develop projects, programs, or events. Collaborate with internal and external partners to implement projects and plans (e.g., deployment for special events) as required.
10. Act as a management representative in labour relations issues, including grievance meetings and discipline. Assist in negotiations for collective agreements and grievance settlements.
11. Maintain Labour-Management relations by ensuring compliance with the collective bargaining agreement legislation and CGS policies.
12. Liaise with the Central Ambulance Communication Centre (CACC), hospitals, and allied agencies to ensure daily operating procedures are in compliance with established plans.
13. Advise staff of any pertinent information impacting on daily service delivery, including road closures, detours and general road conditions.
14. Assume on-call duties as scheduled, ensuring an on-call ‘Operations Duty Officer’ is available 24/7, 365 days a year. Respond to major emergencies on a 24-hour basis and assume Incident Command as required.
15. Act as a Deputy Chief of Paramedic Services as needed.
16. Responsible to direct and supervise the initial EMS response to all multi-agency or major accidents as Incident Command for the Division, ensuring that communication through the chain of command is managed appropriately.
17. Maintain certification as either an Advanced Care Paramedic or Primary Care Paramedic (as applicable) and perform all duties associated with that capacity.
18. Participate in the development and delivery of public education program and public relations programs as required.
19. Ensure adherence to documentation and recordkeeping practices. Work with supervisor and professional standards team to address issues related to quality and accuracy of documentation, and legislative documentation submission.
20. Develop reports for council, senior management, internal and external stakeholders.
21. Prepare and deliver oral presentations to council, senior managers, internal and external stakeholders.
22. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
23. Perform other related duties as required.

**Qualifications**:
**Education and Training**:

- University degree in a related discipline (e.g., Applied Psychology in Human Behaviour, Health and Society, Psychology, Neuroscience and Behaviour) from a recognized university with Canadian accreditation.
- Current certification as a Primary Care Paramedic in the Province of Ontario.
- Certificatio