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Manager, Quality

2 weeks ago

Moose Jaw, Canada GATX Full time

Overview:
**Position Purpose**:
GATX Corporation, founded in 1898, is the leading global railcar lessor. Our competitive advantage is our full-service leasing business model, including a world-class railcar maintenance network. One of 8 maintenance facilities across North America, our Moose Jaw, Saskatchewan Service Center provides a full array of services, including repairing, qualifying, painting, cleaning, and blasting railcars. GATX searches for extraordinary individuals who are creative, intuitive, driven, intellectually curious, and eager to join a dynamic organization where high-quality work, collaboration, and dedication are vital parts of our corporate culture.

Reporting to the Service Center Manger, the Manager, Quality/ Continuous Improvement provides leadership and direction of the quality system to influence and help Service Center Managers implement the GATX Maintenance Group Strategic Initiatives. The focus will be to manage the quality maintenance system and its components to ensure compliance to regulatory and GATX requirements. To act as a technical resource for investigating and resolving car issues, customer complaints, and audit exceptions. This position will focus on extensive research and analysis of quality. It is an independent, cross-functional, key position that contributes significant knowledge and influence to the GATX Maintenance Group in order to achieve our defined initiatives.

This role is also responsible for managing and leading process improvement projects at Moose Jaw Service Center and associated support functions
**.** The individual will play a key role in bringing problem solving discipline and Lean methods to the Service Center’s Operations in order to improve safety, quality, delivery and cost. The individual must be passionate about process transformation, operations management, strategy and data driven problem solving.

The essential tasks for this role will be divided as follow:

- **70% Quality**:

- ** 30% Continuous Improvement**

**GATX offers excellent benefits**:

- Competitive salaries and growth opportunities
- Eligible for annual 12.5% target bonus based on company and personal performance
- Retirement plans with company contributions up to 9% of salary
- Fringe Benefits (Medical, Dental, Vision, Life Insurance) at no cost to the employee
- Generous paid time off
- Great working environment, with a strong focus on an employee-centered company culture

**Responsibilities**:
**Key Job Activities**:
**Key activities**

***

**% Time Spent**

***

**1-**
**Quality**
- Lead and manage the development and maintenance of the quality system and all of its processes to ensure that the cars produced satisfy all given customer, regulatory, and Company requirements
- Serve as the technical liaison for researching, analyzing, and communicating on quality related issues to regulatory bodies and GATX Rail Leasing and Maintenance functions
- Control and communicate documents pertinent to the quality system, to all affected personnel including: Quality Procedures, Fleet Maintenance Instructions, Engineering Notices, Improvement Orders, AAR Circular Letters, and Qualification records
- Oversee the audit process in the facility, including AAR audits, internal audits, process audits, and Field Operations audits, in order to continuously improve all aspects of the quality process.

**70%**

**2-**
**Continuous Improvement**
- a) Lead Kaizen/Blitz activities across Operations to drive change with sustainable results- Analyze data, identify and scope improvement opportunities
- Acquire cross functional involvement
- Develop ownership for results
- Responsible for establishing baseline and tracking/reporting realized improvement
- Ensure improvements are sustained

b) Lead projects supporting strategic initiatives for the Operations group, as identified through goal deployment- 5S implementation
- Development and implementation of network-wide and site-specific Standard Work Instructions (SWIs)
- Support facility capital projects

c) Educate in the pursuit of creating a problem-solving culture in order to achieve goals within the Operations organization:
- Plan and conduct problem-solving sessions and workshop
- Facilitate and empower teams to engage in local problem-solving
- Teach others to lead their own events, and initiate rapid change at all levels of the organization
- Be a driver for Daily Visual Management at GATX facilities

**30%**

**Interactions**:
The Continuous Improvement / Quality Manager interacts primarily with Operations senior managers, department managers, service center managers and shop floor personnel. Through these interactions, the person in this position embodies the Lean tenet of “Go See, Ask Why, Show Respect,” in order to gain the trust of colleagues and effectively lead positive change. The incumbent must also be able to prepare, present, and defend recommendations and decisions to project sponsors and senior management.

**Education