Customer Request Coordinator

2 days ago

CoteauduLac, Canada C. A.T. Full time

The Customer requests coordinator will be responsible for supporting the team of analysts throughout the request handling process, while ensuring a high level of quality both for the proposals submitted to the clients and for the information entered into the systems. This person will be the main point of contact for the various customers, both internal (sales rep, customer solutions, departmental leader) and external (customers). As the transport sector is constantly evolving, this is a position that requires adaptability and a proactive spirit.

**Responsibilities**:

- Coordinate the request management process.
- Work in partnership with the different departments (sales, operations, etc.).
- Validation and data entry.
- Actively participate in the bidding and pricing process.
- Ensure the maintenance of the departmental vision.
- Provide technical, administrative, and operational support.
- All other related tasks

**Required skills**
- Strong ability to prioritize and demonstrates autonomy.
- Excellent communication skills both orally and in writing.
- Proactive and committed.
- Interpersonal skills and interest in teamwork.
- Attention to detail and meticulousness.

**Requirements**:

- Post-secondary education in a field related to the position or combination of studies and relevant experience.
- Intermediate/advanced knowledge of the Microsoft suite
- Bilingual (written and oral)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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