Intermediate Underwriter

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Out-of-Scope

Business Unit: Commercial Property

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Underwriting Activity- Reviews and evaluates new, renewal and mid-term changes for commercial property clients to determine the nature and degree of risk involved.- Ensures that risks are properly rated and classified according to corporate guidelines.- Makes timely decisions while considering territory, underwriting guidelines and approaches, pricing strategies and/or regulatory requirements.- Participates in the review and development of new products and procedures.- Tracks performance of assigned brokers to ensure risk quality and mix of business is consistent with expectations and takes appropriate action.

Broker Relationship Management- Delivers one view of commercial property that combines product, technology and services for broker partners.- Acts as the brokers first point of contact and sees requests through to completion; becomes a trusted advisor for brokers.- Understands how assigned brokers operate and the technology they use and offers tailored approaches to deliver on the ease of doing business mandate.- Understands the underwriting operating system, workflows and process, broker portal and billing and trains brokers on how to work with us.- Explains underwriting criteria and decisions to brokers (verbally and/or in writing).- Develops and maintains working relationships with brokers to generate a flow of profitable business, and provides assistance in resolving any service matters.- Consults with and visits brokers to discuss underwriting issues and build relationships.- Gathers market intelligence and keeps regional and head office management aware of emerging trends or changes.- Collaborates with the Business Development team to ensure we deliver a coordinated and well organized experience to our brokers.- Provides training to brokers on products, guidelines, procedures and technology including conducting formal presentations.

Production and Service- Meets growth targets for assigned brokers as outlined in the annual plan while meeting underwriting quality of risk requirements.- Promotes and sells supporting products to brokers with an emphasis on meeting customer needs.-
- Tracks production of assigned brokers to ensure premium targets are being achieved; takes appropriate action as necessary.-
- Identifies opportunities for improving workflows and processes to improve the customer and broker experience; participates in initiatives to deliver improvements.- Participates in identifying book roll-over opportunities and ensuring the transition of the portfolio is effective.

Policy Processing-
- Calculates premiums, ensuring that appropriate rates are used and that applicable discounts and surcharges are applied.

Leadership- Actively contributes to and supports a culture of a high performing workforce.- Participates in divisional succession plans, ensuring professional and career development and supports development in others.- Supports a culture of leadership and accountability to effectively deliver on strategic vision and corporate strategies.- Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management- Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.- Manages risk in area of authority.- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience- A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.- 3 - 5 years’ experience in underwriting.

Knowledge, Skills and Abilities- Knowledge of the principles and practice of insurance, underwriting policies and procedures and applicable insurance products.- Knowledge of market conditions and industry participants (competitor’s activities, broker relationships, legislation and regulatory environment).- Knowledge of the applicable regulatory environment.- Knowledge of premiums, coverages, deductibles, billing practices for applicable products.- Knowledge of systems and technology commonly used to support applicable products.-
- Ability to build and maintain effective working relationships with internal and external partners.

Behavioural Competencies

Leader Level 3 - Applies (Team/Dept)- Accountability - Provides Direction and Sets Expectations- Business Acumen - Applies Broader Business Metrics and Understands the Internal and External Environment- Change