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Product Manager, Group Benefits Health

3 weeks ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Manager, Product (Health & Dental Benefits) is responsible for developing sound product strategies to support growth objectives and distinguish Manulife as the best-in-class service provider in the Group Benefits industry. Developing, monitoring, and refining long term strategies for key product portfolios to achieve sustained capabilities, differentiation and value to Group Benefits plan sponsors and members.

Working in close collaboration with Marketing, Distribution, Pricing, Operations and Technology teams, the Manager will build out innovative go to market strategies to drive the growth of these products. Additionally, the Manager will actively explore new opportunities to address emerging customer needs. This role plays a crucial role in advancing our healthcare and digital transformation strategy and ambition.

**Responsibilities**:
**Individual Accountabilities**:

- Strategic roadmap development: Build and refine the strategic roadmap for health and dental products, aligning growth and retention with overarching business goals.
- Project leadership: Lead key product projects from inception, supervising the successful launch and distribution.
- Lead campaigns for member and sponsor engagement: Lead campaigns to drive customer engagement, using creative and innovative ways to optimally target customers. Supervise and evaluate their performance to measure impact and refine future initiatives
- KPI report monitoring: Establish and maintain a KPI reporting framework to track sales performance, ensure targets are met and draw actionable insights from data
- Teamwork & influenc **e**:Collaborate across teams, utilizing contacts to build and strengthen teamwork, performance and efficiencies.
- Provide direction to cross-functional teams in the implementation of product improvements in collaboration with business partners.
- Support inquiries from both internal and external collaborators - to ensure partners and clients understand the product offerings, features, and governance.
- Act as product guide on their products, acting as a consultant to operational teams, and distribution teams in their dealings with clients.

**Shared Responsibilities**:

- Provide product support for the sales and distribution teams
- Collaborate with Member and Sponsor digital teams to ensure that member journeys and marketing awareness are engaging and efficient
- Collaborate across Business Units (BUs) to align distribution strategies with GB business practices, sponsor expectations and Canada segment goals
- Develop and deliver presentations to key team members
- Participate in industry events
- Support RFPs and/or participate in finalist presentation

**Decision Authorities**:

- Implement product strategies and plans for GB organization
- Manage risk within the product portfolio
- Management of multiple projects simultaneously in a fast-paced environment with increased complexity to Group Benefits products and increased inter dependency between products and services
- Balance strategic, tactical and operational issues while ensuring consistent standards in quality and delivery of product offerings

**Job Requirements**:

- Develop and articulate the product strategy, which includes research, business casing, product development, execution and measurement
- Manage product performance and adapt to changing market needs.
- Partner with marketing and distribution leaders in the development of go-to-market strategies and plans
- Analyze data and draw insights to build recommendations to support business decisions

**Competencies**:

- 6-7+ years of experience i n client servicing, product management and development, including go-to-market strategy, or comparable.
- University degree. MBA, GBA and/or CEBS designation or other business-oriented education would be an asset
- Experience within the health business and/or service sector will be an asset
- Confidence, maturity and credibility to deliver and present to Senior Executive leadership and business unit leadership teams
- Strong analytical capabilities, comfortable with quantitative & financial analysis. High level of conceptual skills and an ability to operate strategically
- Strong communication skills, including ability to translate sophisticated technical issues into fundamental concepts
- Strong relationship-building skills to build effective working relationships with business unit leaders
- Highly developed financial foresight and business orie