Manager Office of The Chief Technology Officer

**Job ID**: 53457

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Office of the Chief Technology Officer

**Work Location**:METRO HALL, 55 John St, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, Temporary Vacancy (12 months)

**Salary**:$140,350.00-$182,614.00

**Shift Information**: 35 hours, Monday to Friday per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 23-JUL-2025 to 30-JUL-2025

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach. Technology Service Division’s Strategic Priorities:

- Provide a resilient, reliable, secure technology foundation to enable new technology program and service delivery.
- Advance digital service delivery through modern, enterprise-wide solutions.
- Harness the power of City data to enable data driven operational processes and decision-making across the City.
- Connect City of Toronto Divisions, Agencies, public and private partners, and researchers to optimize and advance technology service delivery.

**Role Description**
The Technology Services Division (TSD) is looking for a **Manager, Office of the Chief Technology Officer**, reporting to the Director, Digital Policy & Office of the Chief Technology Officer.

In this pivotal role, you will connect people, projects, and policies, serving as the bridge between TSD Leadership and the executive offices, including the City Manager and Deputy City Manager. You will help steer the delivery of critical outcomes in a fast-moving corporate environment by enabling coordination, structure, and focus at the most senior levels. You’ll lead the orchestration of strategic meetings, priorities, and initiatives—often balancing multiple pressures simultaneously—while enabling others to navigate TSD’s complex landscape.

**Organization**:You are someone who thrives on bringing order to complexity. With an innate ability to prioritize, organize, and align, you will ensure the seamless operation of the Office of the Chief Technology Officer—managing executive priorities, streamlining workflows, and fostering effective communication between internal teams and external stakeholders. You will build the infrastructure that ensures decisions are made thoughtfully and executed efficiently, with results that reflect both urgency and impact.

**Engagement and Culture**: You understand the importance of culture in driving delivery. As the champion of TSD’s employee engagement program, you will foster a high-performance, collaborative, and inclusive environment where learning, development, and innovation are embedded in the day-to-day. You will help shape a culture of continuous improvement—one that encourages staff to reflect, adapt, and grow in pursuit of service excellence.

**Communications**: Strong communication will be key to your success. You will oversee the preparation of detailed reports, briefings, and executive-level presentations that communicate priorities clearly, anticipate risks, and support strategic decision-making. You demonstrate sound judgment, political acuity, and a deep understanding of your audience—whether working with front-line teams or senior leaders across the organization.

In collaboration with Strategic Public and Employee Communications, you will also help shape city-wide messaging related to operations and issues management, ensuring that TSD’s voice is aligned with broader public service values and objectives.

**External Partnerships**: Oversee TSD’s external engagement program, including City agencies, boards and commission, associations, and other levels of government. Build strong relationships and facilitate open communication to gain support, resolve issues and maintain ongoing positive, collabor