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Member Service Representative
3 weeks ago
**Description**:
**Employment Status**:Guaranteed a minimum of 20 hours per week
**Compensation**:$19.29 - $24.12 per hour
Servus is growing We are currently looking for a Part Time**Member Service Representative **at our **Spruce Grove branch.**
Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. Reporting to the Assistant Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
**More specifically, the scope of your responsibilities will include, but are not limited to**:
- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment
**Requirements**:
To qualify, you must have **customer service or sales experience, cash-handling experience, and a high school diploma**.
Although not required, the following experience, education/certificates are valuable assets:
- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)
**Benefits**:
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:
- Immediate financial benefits
- Group RSP programs available after 3 months
- 6% vacation rate
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program
**What happens next?
