Guest Experience Representative
3 days ago
At Fair Isle Ford, we believe that our success is enabled by a strong foundation built on our core values: Integrity, Accountability, Customer First, Loyalty, and Striving for Greatness. We are committed to creating a workplace that not only prioritizes excellence in customer service, but also fosters an environment where our team members can thrive. If you’re passionate about the automotive industry and embody these values, we invite you to join our dedicated team. Together, we can drive forward.
**Responsibilities**:
Reception / Administration:
Ø Greet and welcome visitors, ensuring they feel comfortable and attended to
Ø Answer incoming phone calls and transfer them to the appropriate department or individual
Ø Count cash/cheques and balance/close till
Ø Fill out bank deposit/request change
Ø Check post-dated cheques, enter transactions into PBS, fill out Ford credit slips for accounting
Ø Check/top up the coffee counter - pick up fresh milk & cream when needed
Ø Serve customers, take payments, cashier service orders
Ø Put Saturday float together ($200)
Ø Update the board as people come/go from the showroom
Ø Courier any paper Ford Credit contracts out
Ø Wipe down surfaces as needed
Ø Order office supplies
Ø Other duties as required
Sales Assistant:
Ø Maintain key lists and update as vehicles come in/are sold
Ø Check dealer plates against a list
Ø Check Gas POs have stock numbers on, and only signed by employees
Ø Update vehicle invoice folder, remove sold units
Ø Once every two weeks, download and save PDFs of all POA forms from InFord
Ø Update the Demo List on the last day of each month
Ø Perform inventory reconciliation against NVIS and registrations
Ø Check and file used sales paperwork in the office upstairs
Ø Provide an updated auction wholesale sheet
Ø Create deals for sold Auction vehicles, send out registrations, and record deal information
Ø Tag and file used vehicle trades, record movement in Rapid Recon
Ø Complete paperwork for Fleet Vehicle Sales, Auction Sales, and DealerTrades as required.
**Job Types**: Full-time, Permanent
Pay: $16.00-$18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Are you proficient in Microsoft Package (Outlook, Excel, Word, MS Teams, OneDrive)?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
Work Location: In person
Application deadline: 2025-01-19
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