Web Customer Service Agent

2 weeks ago

Lévis QC, Canada Transit Full time

**WEB CUSTOMER SERVICE AGENT**:
We're looking for an ace, a star, a customer service ninja to become our expert in online customer experience Ready to take on the challenge and make Transit shine with your top-notch service?

**CONDITIONS**
- Schedule: 35 hours/week, Monday to Friday, 8AM to 4PM (open to discussion)
- Work Model: Hybrid (Up to 4 days remote)

**MISSION**
- Provide customer service on our online sales platforms and ensure its excellence

**DESCRIPTION**
- Independently offer efficient and courteous customer service, aligned with the industry's best practices.
- Ensure Transit maintains its reputation for excellence in online customer service.
- Respond to customer inquiries and comments promptly.
- Continuously improve customer service to boost sales and foster customer loyalty.
- Participate in the development and achievement of monthly KPIs.
- Become an expert on sales and support platforms (Amazon, eBay, Walmart, etc.), stay updated on new features, and optimize our usage.
- When necessary, enter orders, provide tracking numbers, and update inventory on web platforms.
- Provide accurate information for all product-related inquiries to convert users into customers.
- Efficiently and courteously handle, process, and resolve product returns and claims.
- Address customer complaints and take action to ensure their satisfaction.
- Collaborate and relay all relevant information to the appropriate departments.
- Know the products and services offered by Transit and continuously improve your expertise in automotive parts.

**TO JOIN OUR TEAM, YOU MUST HAVE**:

- Minimum 2 years of experience in a customer service role.
- Experience in web-based customer service (an asset).
- Computer proficiency.
- Intermediate Excel skills.
- Knowledge of automotive parts (an asset).
- Expert-level proficiency in French.
- Expert-level proficiency in English (as you will regularly communicate with English speaking customers).
- Proficiency in Spanish (an asset).

**REQUIRED PROFILE**
- Provide excellent customer service.
- Be responsible, autonomous, and proactive.
- Communicate effectively both verbally and in writing.
- Be solution-oriented.
- Be conscientious.
- Collaborate and work in a team and/or with various stakeholders.

**BENEFITS**
- Insurance and group RRSP.
- Annual bank of flexible leave.
- Discounts on our auto parts and accessories.
- Mechanical workshop on site with mechanic at your service.
- Gym with showers & sports allowance.
- And more

**WORKING ENVIRONMENT**
- Our Levis head office now occupies an area of 150,000 square feet.
- We offer a working environment at the cutting edge of technology, bright and modern...with the most gorgeous cafeteria in town.
- Company in the Top 30 Best Managed Companies in Canada.

**WHY CHOOSE TRANSIT?**
- To join a close-knit team and evolve in a growing Quebec company We rely on a collaborative approach based on the initiative and involvement of every member of our team. Working with us means that you will have challenges that match your ambitions Transit is currently the largest wholesale distribution warehouse for automotive parts in Eastern Canada. If you are looking to fulfill your potential and are willing to help us achieve our most ambitious goals, now is the time

**Niveau d'emploi**:
Temps plein

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