Applications Specialist

4 days ago

Vancouver, Canada MICROTEC INC Full time

Description:
**Reports To: Sawmill Applications Manager**

**Team: Applications Engineering**

**Location: Vancouver, British Columbia**

**Pay Range: $75,000 - $90,000 CAD**

**Job Summary**:
As an Application Specialist, you will be part of our passionate and innovative technical team. You will become an expert in our CT Log solution, acting as the main point of contact for customers while configuring the solution to achieve their goals. You will be responsible for analyzing, configuring, and optimizing our software to solve customer specific needs, and travelling to customer locations across the United States, Canada and Australia / New Zealand. This role requires a strong electrical, computer network and mechanical background with the ability to build trust in a customer facing position.

**Duties/Responsibilities**:

- Conducting initial customer CT testing, on site and remotely.
- Working with the customer prior to commissioning to have the CT solution prepared as possible in advance of the installation.
- Working with the customer during installation to fine tune the CT solution.
- Conducting acceptance testing of the CT solution.
- Working with the customer after the installation to ensure CT solution continues to provide optimum value, fine tuning as needed.
- Recommending upgrades for new functionality as needed.
- Identifying opportunities to improve useability and communicating these opportunities to the developers.
- Documenting above processes to facilitate training of new employees.
- Performing software simulations and on-site testing for customers as required.

**Requirements**:
**Skills/Abilities**:

- Computer software and basic networking skills are necessary to perform effectively in this role.
- Database and Data Analytics skills are preferred.
- Excellent Excel and customer service skills are required.
- Written and verbal communication, to understand customer issues and explain technical information in clear terms.
- Time-management skills to handle appointments efficiently and stay on schedule.
- Problem-solving skills to diagnose software issues and implement effective solutions.
- Attention to detail to spot issues and communicate them effectively to the development team.

**Education and Experience**:

- High school diploma or equivalent required. Degree in mechanical or electrical engineering highly desired.
- Two years of related electrical and computer networking experience
- Experience in sawmill or planer mill environment preferred.

**Travel**:

- Must be able to travel domestically and internationally up to 25% of the time, including weekends.

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