Assistant Manager, Retail

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month

Are you up for the challenge and the fun? If so, consider the following opportunity

Are you interested in joining the Toronto Blue Jays _Merchandising Team_? This is your chance

The Jays Shop is looking for an Assistant Manager **This role is a Full Time 1 Year Contract position.**

Reporting to the Manager of Retail Operations, Assistant Managers will oversee front-end and back-end operations for the Jays Shop at Rogers Centre. They will be an integral member of the Retail and Merchandising management team and will oversee daily operations of the Toronto Blue Jays Team Shop and all event day retail channels, including 12+ in-stadium kiosks. They will assist in the management, coaching, and development of the retail team including hiring, training, performance evaluation, staff scheduling, and assigning shift duties and responsibilities.

Assistant Managers will support and enhance the overall culture of the retail and merchandising team, working towards establishing the Jays Shop as the leading retail outlet and fan experience destination for the Toronto Blue Jays merchandise.

**This role may be for you if**:

- You are passionate about offering amazing customer service
- You enjoy motivating, energizing, and inspiring others
- You are hands-on and unafraid of taking on new challenges
- You thrive in fast paced high-volume working environments
- You love the Toronto Blue Jays

**RESPONSIBILITIES**
- Work collaboratively with the Manager, Retail to evaluate current operating processes in place and create strategies for increasing process effectiveness
- Responsible for ensuring the general operations of all Jays Shop locations are carried out in the most professional, organized, and profitable way to drive departmental objectives forward
- Ability to open and close retail locations, processing sales, balancing the POS, and complete end of day reconciliation
- Analyze KPI’s to maximize revenue potential including sales, average transaction value, units per transaction, conversion, among other relevant metrics
- Responsible for having a complete understanding of all systems, products, features, and services
- Facilitate new hire onboarding which includes fast paced high-level training to better align performance expectations with business objectives
- Motivate staff to engage with fans according to _Toronto Blue Jays_ WE CARE values and retail/stadium service measures, to create a positive and welcoming experience for those who visit the ballpark
- Provide routine feedback and guidance to Retail Leads and Retail Sales Associates - completing employee performance reviews as required
- Work cross-functionally with the merchandise buying and planning team to execute product features, planograms, promotions, and in-stadium retail events
- Ensure that retail locations and associated fixtures are in good standing and are repaired and maintained as needed
- Frequently assess product assortments and trends, inventory levels, and visual merchandising strategies and displays to maximize sales potential
- Responsible for executing cycle counts and inventory audits as required, to maintain inventory integrity and minimize shrink levels
- Ensure all fan escalations are dealt with in a prompt and respectful manner - working closely with other game day departments to resolve matters as required

**QUALIFICATIONS AND SKILLS**

**_
Assistant Managers must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required_**
- 2 to 3 years of progressive leadership experience in a fast-paced high-volume retail environment, including experience managing a large team (20+) of direct and/or indirect reports
- Post-secondary education in retail, business, or hospitality and events preferred
- Point-of-sale experience - both front-end and back-end
- Ability to lift in excess of 30 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, boxes, etc.) for a short distance
- Ability to climb a ladder and use a step stool
- Skilled in leading and inspiring a team, with the motivation to coach and develop Jays Shop team members
- A team player who will establish and maintain strong relationships with internal departmen